ASSISTANT MANAGER CUSTOMER SERVICE (TULSA/FT)- Safety Sensitive- Driving

Mathis Home•Tulsa, OK

3d•Onsite

About The Position

The primary responsibility of the Assistant Manager, Customer Service is to ensure the smooth and efficient operation of the customer service office. This role involves coordinating inter-departmental issues, overseeing customer relations to guarantee a pleasant and satisfactory customer experience, and acting as a role model and leader. The Assistant Manager must be capable of solving problems, making informed decisions, and managing the department to achieve maximum results. Maintaining a friendly and professional environment by greeting and acknowledging customers and co-workers is essential. The position requires the ability to work in a fast-paced environment, possess good communication skills, and adhere to all safety guidelines. Additional duties may be assigned by management.

Requirements

Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
1 year experience at Mathis Home in Customer Service position
Expert knowledge of Storis
Positive attitude when working with customers
Knowledge of employment, merchandise handling, and safety procedures
Must be at least 21 years of age
Valid driver’s license with no more than 2 moving violations and/or 1 chargeable accident within the last three years

Responsibilities

Ensure that crew is at work and ready to work
Ensure that each customer receives outstanding customer service
Authorize and ensure validity of customer returns
Help solve problems that affect the service, efficiency, and productivity of the front end
Train, coach, and manage all employees
Meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer
Ensure safety and productivity of employees
Enforce all company policies and procedures
Perform disciplinary actions when needed
Perform any other duties as directed by management