Assistant Manager, Community Marketing VME

Travel + Leisure Co.

1d

About The Position

The Assistant Manager, Community Marketing VME assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. The role includes interviewing, hiring, supervising, training, developing, and managing associate behavior and performance. It also supports site marketing performance, reporting, coordination with sales management, and resolution of tour-related issues.

Requirements

• High school diploma, GED, or equivalent; experience equivalent to the education requirement may be accepted.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and the ability to maintain a high level of professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service and communicate positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees, and to lead by example.
• Detail-oriented and accurate, with demonstrated problem-solving ability.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Maintain up-to-date knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise CMP Marketing staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding associates, and taking disciplinary action when necessary.
• Maintain site marketing penetration standards, run daily reports, and prepare timely daily and weekly status reports, including show factors and penetration rates, along with other reports requested by management.
• Coordinate with Front Line sales management regarding available tour seats and potential tour flow.
• Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Paid Wish Day to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED