Assistant Manager, Client Service Operations

LVMH Perfumes & Cosmetics•Jersey City, NJ

16h•$70,000 - $90,000

About The Position

Parfums Christian Dior is seeking an organized, analytical, and detail-oriented Assistant Manager to support the Client Service organization through operational reporting, business analytics, project coordination, cross-functional communication, and office administration. The role partners with the Client Service Director to track, communicate, and execute operational priorities while maintaining an organized and productive workplace. It supports team success through business insights, process coordination, project execution, and administrative functions that improve efficiency across the Client Service Center.

Requirements

2–4 years of experience in operations, business management, project management, analytics, or a related field.
Strong analytical skills and ability to interpret data and provide meaningful business insights.
Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Ability to manage multiple projects and priorities simultaneously.
Strong organizational, communication, and stakeholder coordination skills.
Experience supporting executive-level presentations and business reviews.
Ability to work effectively across functions and build strong working relationships.
Strong attention to detail and commitment to operational excellence.
Ability to operate independently while supporting broader team and business objectives.

Nice To Haves

Experience in luxury retail, client service, e-commerce, or consumer goods environments.

Responsibilities

Prepare and maintain daily, weekly, monthly, quarterly, and annual business reports; support KPI scorecards, dashboards, and presentation materials; analyze operational trends and contribute insights and recommendations; and support forecasting, workforce planning analysis, and capacity tracking.
Maintain accuracy and consistency of business reporting across channels and functions.
Coordinate and track cross-functional initiatives, deliverables, and action items; maintain project plans, status updates, risk logs, and operational workstreams; and support operational readiness for new tools, processes, and initiatives.
Partner with stakeholders on continuous improvement and operational efficiency opportunities; track progress against business priorities and flag potential risks or delays to leadership.
Serve as an operational point of contact between Client Service and internal partners, including Retail, Finance, HR, Web Operations, Beauty Tech, CRM, Distribution Center, and Central teams.
Facilitate follow-up and tracking for operational action plans; maintain operational documentation, process maps, standard operating procedures, and administrative materials; and support audits, compliance activities, and operational reviews.
Coordinate meetings, business reviews, and leadership presentation logistics.
Manage office supply ordering, pantry inventory, and workplace organization; coordinate facilities requests, vendor relationships, and office maintenance needs.
Support expense management, invoice processing, purchase requests, and budget tracking.
Assist with planning and coordinating events, activities, onboarding logistics, and employee engagement initiatives, as well as other administrative support activities.
Identify opportunities to improve operational processes, reporting efficiency, and business workflows; support change management for new programs, technologies, and organizational initiatives.
Provide ad hoc analysis, project support, and operational recommendations to leadership and support initiatives across the Client Service organization.