Client Operations Manager

Ticketmaster • Austin, TX

1d

About The Position

The Client Operations Manager (COM) manages client relationships and serves primarily as an advisor and consultant for clients’ ticketing and event needs. Working with executives, departments, stakeholders, and team leadership, the COM helps meet and exceed client expectations and promotes consistent communication and support. The role is based in Austin, Texas, within Ticketmaster’s Front Gate Tickets division, which provides ticketing software and operations for festivals. The position is permanent and full-time, at 40 hours per week, with potential evening and weekend work and travel.

Requirements

• A high school diploma or equivalent.
• Computer proficiency, including Microsoft Office.
• Strong written and verbal communication, listening, and data presentation skills.
• Strong organizational skills and attention to detail.
• Strong customer relationship skills and a customer-focused approach.
• Good interpersonal skills for building trusted relationships with professionals at all levels.
• Ability to learn new technology.
• Ability to manage multiple projects simultaneously and handle pressure and challenging situations.
• Ability to travel up to 25% of the time and work flexible hours, including evenings and weekends for extended periods.

Nice To Haves

• Three or more years of experience in the enterprise software industry.
• Experience in the ticketing industry.
• A bachelor’s degree.
• Leadership skills; team leadership experience is helpful.
• Project management skills; project management experience is helpful.
• Creativity, latitude, and problem-solving ability.
• A passion for live entertainment and its audiences.

Responsibilities

• Serve as the primary advisor and consultant for clients’ ticketing and event needs, providing expertise throughout the client relationship.
• Build and cultivate client relationships by monitoring support service levels, ensuring they are met or exceeded when possible, and informing clients about system help functions and self-service tools.
• Communicate product updates, new features, and functionality to clients.
• Hold regular client meetings to review best practices, check project timelines, make recommendations, and gather feedback.
• Direct and implement best practices for Front Gate Tickets product and system installations, upgrades, and maintenance at client sites.
• Manage problem resolution by researching complaints, troubleshooting software, hardware, and event issues, coordinating with Customer Service, and providing details to expedite resolution.
• Conduct quality control to ensure event details in the ticketing system are accurate.
• Complete other duties as assigned.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED