Client Operations Manager

Manifest OS • New York City, NY

6d • Onsite

About The Position

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital. About the Role You'll own the end-to-end operational experience for a portfolio of enterprise clients navigating the immigration process — from onboarding through case completion. This isn't a reactive support role: you'll coordinate across Legal, Billing, Product, Engineering, Sales, and Finance to proactively resolve friction before it reaches clients. As Manifest scales, your work compounds — every process you improve and every manual workflow you eliminate affects hundreds of clients and thousands of beneficiaries.

Requirements

• 3+ years in operations, client success, customer operations, or program management
• Proven ability to manage multiple enterprise client relationships simultaneously
• Strong written and verbal communication with direct client-facing experience
• Skilled at driving cross-functional work forward without direct authority
• Process-oriented with a track record of identifying and eliminating inefficiencies

Nice To Haves

• SQL proficiency and comfort with independent operational data analysis
• Experience with automation tools, AI workflows, or process improvement methodologies
• Prior experience partnering with Product and Engineering teams

Responsibilities

• Own operational health for a defined portfolio of enterprise clients end-to-end
• Serve as the primary operational contact for HR teams, recruiters, and beneficiaries
• Monitor case progress and flag risks to attorneys before they become escalations
• Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering
• Lead operational escalations with clear ownership and timely resolution
• Identify bottlenecks and manual workflows; partner with Engineering to automate them
• Build SOPs, playbooks, and documentation that help the business scale

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed