Assistant Manager, Cafe

Hard Rock Hotel & Casino Ottawa•Tejon, NM

49d•Onsite

About The Position

The Assistant Manager is the senior business leader in the Café, supporting the General Manager in upholding all brand standards and core values while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility. In conjunction with the General Manager, the Assistant General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Requirements

Minimum 8 years of experience in the hospitality industry inclusive of restaurant front line operations.
Bachelors Business Degree or documented entrepreneurial hospitality leadership.
Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
Can illustrate consultative skills and ability to work cross-functionally.
Exhibits excellent verbal and written communication skills.
Demonstrates strong problem-solving skills through ability to diagnose and develop recommended solutions.
Possesses the potential and aspiration to serve as a Hard Rock General Manager.

Nice To Haves

Strong leadership and interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

Demonstrate a working financial comprehension in achieving the Café’s key performance metrics.
Work very closely with Sales to execute the Café Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
Work in unison with the Café General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
Champion change, ensuring all local and company initiatives are implemented successfully.
Foster an environment of customer advocacy in which all team members put the guest first in very situation.
Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
Support staff development and advancement along well-defined career paths.
Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.