Assistant Manager, Branch

Landmark Credit Union • Glendale, WI

2d

About The Position

The Assistant Manager, Branch assists the Branch Manager with the day-to-day operation of a branch and supervises branch personnel to help ensure consistent policies and procedures. The role supervises the branch in the Branch Manager’s absence. It supports Landmark Credit Union’s focus on member service and associate development.

The Assistant Manager helps hire, train, supervise, and evaluate staff; supports efficient, professional member service; and oversees personnel scheduling, cash ordering, and branch workflow. The role may serve as a PFO as needed, complete and forward monthly logs, and attend training at headquarters or an off-site location. Other duties may be assigned.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• At least one year of supervisory experience in a financial environment, or successful completion of a Landmark leadership development program. An equivalent combination of education and experience will be considered.
• Demonstrated ability to balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
• Excellent verbal and written communication, problem-solving, and organizational skills, and ability to work independently.
• Ability to exercise independent judgment and discretion while maintaining a high degree of confidentiality.
• Must have or be able to attain National Mortgage Licensing System registration (NMLS#) and be licensed, or able to attain licensure, to sell credit insurance.
• Thorough understanding of company policies and procedures relevant to the position, and ability to understand and comply with applicable job-related state and federal laws and regulations.

Nice To Haves

• College degree.

Responsibilities

• Assist with hiring, training, supervising, and evaluating staff.
• Serve as the manager and supervise the branch when the Branch Manager is absent.
• Help ensure members receive high-quality, efficient, friendly, and professional service.
• Train branch personnel in various duties.
• Oversee personnel scheduling, cash ordering, and branch workflow.
• Serve as a PFO as needed to provide optimum member service.
• Complete and forward monthly logs to the appropriate personnel in a timely manner.
• Attend training at headquarters or an off-site location when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED