Assistant Manager, Benefits Administration

Prince George's County Government•OHRM - Largo, MD

1d•Onsite

About The Position

This is management level, professional and administrative work performed in conjunction with the administration of County group health and life insurance plans and programs within the Benefits, Pensions and Retirement Division supporting the County’s active and retired workforce. The Assistant Manager, Benefits Administration plays a crucial role in providing key managerial, supervisory, and technical support to the Benefits Administration Manager, ensuring the accurate and efficient implementation and administration of health, wellness and life insurance plans and programs, strategic plans, budget and financial requirements, and compliance with relevant laws, policies, and procedures, and driving the business towards operational excellence. This role demands a unique blend of innovative leadership, analytical acumen, technical systems expertise and a deep understanding of health and life insurance benefits and retirement programs.

Requirements

Master's degree from an accredited college or university in the Human Resources/Personnel Management, Organizational Development, Business/Public Management, Psychology, or closely related field
Four (4) years of professional level human resources experience with at least two (2) years in a supervisory role
An equivalent combination of relevant education and experience may be considered.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Nice To Haves

Seven or more years of progressively responsible professional experience in Health Benefits Administration or Human Resources Management.
Extensive knowledge of employee benefits and retirement programs, including strong understanding of applicable laws and regulations (e.g., COBRA, HIPAA, ERISA).
Demonstrated success in managing, supervising, and developing high-performing teams.
Demonstrated systems thinking ability. Able to understand how processes, people, data, and technology interact, anticipate downstream impacts, and design solutions with an enterprise-wide mindset.
Strong analytical, critical-thinking, and problem-solving skills, with the ability to assess complex issues and deliver practical, data-informed solutions.
High attention to detail and ability to synthesize information from multiple sources to make sound decisions in a fast-paced environment.
Proven experience identifying process gaps, recognizing patterns, and recommending improvements to enhance operational efficiency and customer experience.
Advanced technical acumen with HRIS platforms and data management; experience leading or supporting process redesign, workflow optimization, and system enhancements.
Skilled in using analytical tools, dashboards, and system reports to diagnose issues, monitor trends, and support decision-making.
High proficiency with Microsoft Office Suite and related software tools.
Exceptional time-management skills, with the ability to prioritize work, meet deadlines, and deliver high-quality products.
Excellent verbal and written communication skills.
Professional certification in Benefits Administration or Human Resources (i.e., CEBS or SHRM).

Responsibilities

Oversees the day-to-day operations of the Benefits Administration team to ensure accurate and efficient implementation of the County's benefits plans.
Assists the Benefits Administration Manager with the strategy development, maintenance and administration of the County’s health and life insurance plans to ensure compliance with statutory and regulatory requirements.
Ensures major work assignments are expedited from initial inception through to completion ensuring compliance with applicable County, state and federal laws, regulations, policies, procedures, and applicable deadlines.
Evaluates and revises internal processes to reduce costs and increase efficiency, documenting and maintaining policies and procedures.
Cultivates and maintains positive and effective relationships with internal departments, external agencies, active employees, retirees, their dependents and beneficiaries.
Conducts a variety of audits to determine the status of benefits plans, participation, eligibility, and plan performance.
Serves as the ERP Team Lead, working collaboratively with other ERP team members to develop and improve processes impacting health plan administration, system implementation, and technical activities that support accurate data processing and data integrity.
Solves complex technical problems related to ERP HRS implementation and works collaboratively with other ERP end users to resolve ERP process and data related issues.
Assists leadership with the creation and implementation of specialized, and routine communication strategies and educational activities for active employees and retirees.
Collaborates with health vendors and internal programs to increase engagement and educational activities for active employees and retirees throughout the plan year.
Prepares a variety of routine and specialized reports to assess plan performance, member engagement, participation, and communication.
Leverages data for process improvement of plan administration and day to day operations