Assistant Manager - Asset Protection - Dubuque Distribution Center

Nordstrom•Dubuque, IA

1d•$45,000 - $74,000•Onsite

About The Position

The Assistant Manager - Asset Protection is responsible for providing Asset Protection and Safety leadership and support within an assigned Distribution Center. This role acts as a key partner in driving a culture of Asset Protection and safety, encompassing access control, key control, alarm protocols, and maintaining effective education and training programs. The position involves responding to and reporting building security and emergency situations, conducting investigations into theft, fraud, and workplace violence, and ensuring compliance with security, asset protection, and risk processes. The Assistant Manager will also serve as a liaison for facility management, own the recruiting and training of AP Coordinators, and manage the AP team through performance feedback and development plans. Additionally, this role is responsible for overseeing the training and execution of metal detector usage, managing the internal investigations program, training operations management on opening and closing procedures, and providing recommendations for policies and procedures to ensure supply chain integrity. Maintaining confidentiality and managing the complexities of a 24/7 operation to meet all standards are also key aspects of this role. Support for truck yard management processes and contribution to network priorities of 'Safety, Team, Results' are also expected.

Requirements

Bachelor’s degree in related field preferred or demonstrated experience required.
2-3 years of experience in security service, asset protection, audit, risk management, inventory control, quality assurance, or another related field.
Previous supervisory experience preferred.
Experience with MS Office Professional Suite, including Excel.
Workplace Violence and/or Business Continuity experience.
Experience with warehouse or distribution center services is strongly preferred.
Proven success in investigations, asset protection and security procedures.
Experience conducting internal or external interviews.
The ability to develop and maintain productive relationships with other employees and leaders.
Strong organizational, delegation and follow-through skills.
The ability to manage competing priorities in a fast-paced environment.
Computer proficiency, including use of monitoring and surveillance technologies.
A comprehensive understanding of both APIS and XBR (preferred).
Excellent communication and interpersonal skills.
A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues.
Proven experience where a high-level of accountability, initiative and ownership was displayed.

Nice To Haves

A comprehensive understanding of both APIS and XBR (preferred).

Responsibilities

Provides Asset Protection and Safety leadership and support in assigned Distribution Center.
Acts as a key-partner in driving a culture of Asset Protection and safety to include but not limited to; access control, key control, alarm protocols and maintaining effective education and training programs through new hire orientations, safety meetings, inspections, and operational partnerships.
Responds to and reports all building security and emergency situations, for example, administering first aid, and escorting hostile individuals from the building.
Leads, conducts, and delivers results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents.
Investigates incidents, accidents, and situations that may affect the assets of the company while working with Operations Leadership to ensure compliance with all security / asset protection / risk processes and procedures.
Maintains proactive communication with all layers of Operational Management regarding matters of asset protection, safety, and physical security.
Serves as department’s liaison and security subject matter expert for facility management keeping them abreast of key issues, trainings, strategies and the department’s performance.
Owns the recruiting, hiring and training of AP Coordinators within the building to ensure technical and professional development.
Manages and develops an efficient and effective AP team through performance feedback, goalsetting and development plans.
Reviews and approves all reports to ensure that Asset Protection incidents and cases are reported and logged properly.
Takes ownership of the training and execution of electronic walk-through metal detectors and hand-held metal detectors.
Assumes responsibility for internal investigations program and ensures that processes are in place and being executed to identify and resolve internal loss situations in a timely and efficient manner.
Trains operations building manager/manager-in-charge on opening and closing procedures for the building.
Provides recommendations and helps to coordinate implementation of policies and procedures to ensure integrity of supply chain operations and Asset Protection and Safety programs.
Maintains confidentiality in matters involving security and/or personnel issues in the workplace.
Manages complexities of a building that may operate 24/7 to ensure that all Asset Protection, Safety and Security standards are always met.
Supports truck yard management process training, documentation, and expectations for location.
Performs special projects at the direction of the Senior Manager Asset protection.
Supports and contributes to the Supply Chain network priorities of ‘Safety, Team, Results’.