Assistant Manager - Affordable (South Dallas)

CAPSTONE REAL ESTATE SERVICES, INC.•Wilmer, TX

4d•Onsite

About The Position

This role involves managing the financial operations of a community, including rent collection, payment processing, and financial reporting. The Assistant Manager will operate property management software, manage resident accounts, handle delinquencies, and process vendor invoices. They will also be involved in resident move-outs, ensuring compliance with lease terms and legal requirements. A key aspect of the role is promoting resident satisfaction and retention by addressing concerns promptly. In the absence of the Community Manager, the Assistant Manager will act as the on-site supervisor, delegating tasks, coordinating maintenance, and overseeing community operations. Additionally, the role supports leasing activities, including showing apartments, processing applications, and preparing lease documents. The position requires promoting a positive image of the community and management company.

Requirements

High School or equivalent
Strong Math Skills
Driver's License

Nice To Haves

Bilingual preferred

Responsibilities

Completes daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments.
Prepares daily bank deposits and monthly close-out reports.
Processes invoices and payables.
Operates property management software, ensuring accurate data entry and system updates.
Reviews resident files and accounting records to determine unpaid and/or late fees owed.
Communicates with residents regarding outstanding balances and implements procedures for collecting on delinquencies.
Enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, and coding charges to appropriate Chart of Account codes.
Manages communication between the vendor/contractor, accounting, and the client/owner as needed.
Follows established procedures related to evictions, including proper notice requirements and court representation.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
Takes appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work.
Coordinates maintenance and make-ready tasks with the maintenance supervisor.
Manages the operation of the community in compliance with Company policies, procedures, and business practices.
Offers support and assists with leasing, showing apartments to prospects.
Completes follow-up and processes applications.
Prepares the lease and move-in documents.
Promotes a positive image of the apartment community and management company.