Assistant Maintenance Supervisor - Latitude

AVANTI RESIDENTIAL LLC•Phoenix, AZ

About The Position

The Assistant Service Manager helps the Service Manager lead and delegate maintenance requests, preventive maintenance duties, and amenity-area maintenance at Latitude Apartments, a 672-unit community. The role works directly with the Service Manager on community operations and helps maintain a safe, secure, and comfortable environment for residents, visitors, and associates. The Assistant Service Manager mentors and leads the maintenance team and manages the Service Manager’s responsibilities during their absence. The position includes on-call responsibilities and responding to after-hours emergencies. The schedule is Monday through Friday. The role also involves maintaining property inventory, monitoring purchase orders and invoice approvals, and supporting the maintenance budget. The Assistant Service Manager oversees apartment-readiness inspections and quality control, timely and safe completion of work orders, and maintenance work quality, productivity, and housekeeping standards.

Requirements

At least 3 years of property management maintenance experience.
EPA Type II or Universal Certification.
CPO certification where applicable based on local regulations and property-specific operational requirements.
Experience with plumbing, electrical systems, heating, air conditioning, appliances, and other repair areas.
Written, verbal, and oral communication skills, including checking email and phone/voicemail daily.
Basic computer skills and knowledge of property management systems such as Yardi or SightPlan.
Budget knowledge.
Pass a criminal background screening before employment.
Valid driver’s license and up-to-date vehicle insurance.
Complete the required Wonderlic pre-employment assessment if minimum qualifications are met during resume screening.

Nice To Haves

High school diploma or GED preferred.
CAMT certification preferred but not required.

Responsibilities

Help the Service Manager lead and delegate maintenance requests, preventive maintenance duties, and amenity-area maintenance.
Work with the Service Manager on property operations and help oversee a safe, secure, and comfortable environment for residents, visitors, and associates.
Mentor and lead the maintenance team.
Manage the Service Manager’s responsibilities when the Service Manager is absent.
Maintain property inventory and monitor purchase orders, invoice approvals, and the maintenance budget.
Inspect apartments and perform quality control to ensure units are ready for new move-ins.
Ensure maintenance work orders are completed efficiently, safely, and on time in accordance with maintenance and safety procedures.
Maintain standards for work quality, productivity, and housekeeping.
Handle 24-hour emergency maintenance, on-call responsibilities, and scheduling.
Respond to after-hours emergencies while on call.

Benefits

Premium pay for required duties performed outside regular operating hours, based on business needs and after-hours coverage.
Annual or quarterly performance and KPI-based bonuses, depending on position.
Up to 40% apartment discount.
Continuing education and tuition reimbursement.
Generous PTO policy.
Medical, HSA, FSA, dental, vision, short-term disability, and long-term disability benefits.
4% company match for 401(k).
Avanti Shares equivalent program for hourly employees, awarding a portion of company transactional profits, with returns increasing with tenure.
Avanti Cares Program for employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to support new-hire onboarding.