Assistant Lodge Manager
About The Position
Blachford Lodge by Arctic Kingdom is a premier remote northern hospitality operation located in the Northwest Territories, offering year-round, immersive wilderness experiences in one of Canada’s most extraordinary landscapes. Accessible only by air, the lodge combines authentic northern adventure with exceptional guest service in a dynamic off-grid environment. We are building a strong operational team focused on leadership, collaboration, safety, and delivering unforgettable guest experiences in the North. We are seeking an experienced and hands-on Assistant Lodge Manager to support the day-to-day execution of lodge operations and guest experience delivery at Blachford Lodge. This role is ideal for someone who thrives in fast-paced hospitality environments, enjoys leading teams, and is excited by the opportunity to live and work in a remote northern setting. You will play a key role in supporting daily lodge operations, coordinating guest services, supervising frontline teams, and helping maintain a high standard of operational excellence.
Requirements
- 3–5 years of experience in hospitality, tourism, lodge, or remote operations
- Experience supervising or leading frontline teams
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Ability to adapt quickly and manage competing priorities
- Strong problem-solving and leadership skills
Nice To Haves
- Experience in remote or northern environments is considered an asset
Responsibilities
- Coordinate daily operational schedules and guest programming
- Support front-of-house operations including guest services, housekeeping, and activity coordination
- Ensure daily operations run smoothly and efficiently
- Respond to changing operational priorities and guest needs
- Help maintain readiness of lodge spaces, staff, and guest equipment
- Serve as a primary point of contact for guests during their stay
- Deliver exceptional and personalized guest experiences
- Monitor guest satisfaction and proactively address concerns
- Support activities, events, and daily guest programming
- Maintain a strong guest-facing presence throughout operations
- Supervise and support frontline staff including housekeeping, bartenders, guides, and guest services team members
- Provide daily direction, coaching, and operational support
- Assist with onboarding and training of new staff
- Foster a respectful, collaborative, and accountable team environment
- Maintain operational logs, guest records, and shift continuity documentation
- Support scheduling and payroll tracking through Connecteam
- Assist with incident reporting and operational documentation
- Help coordinate communication between departments and operational teams
- Track guest-facing inventory including bar supplies and consumables
- Monitor inventory levels and communicate operational needs
- Support lodge readiness for incoming guest groups and seasonal operations
Benefits
- Competitive compensation
- Travel to and from site provided
- Accommodations and meals while on site
- Opportunity to work in one of Canada’s most unique wilderness destinations
- Collaborative and supportive team environment
- Experience contributing to a growing northern hospitality operation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
