Assistant Lodge Manager

Bright Placements•Paterson, NJ

12d•Onsite

About The Position

The Assistant Lodge Manager plays a crucial role in enhancing guest satisfaction and overseeing daily lodge operations. This position involves managing guest feedback, supervising the lodge team, coordinating departmental efforts, and implementing policies and procedures to ensure high service standards. The Assistant Lodge Manager will also be responsible for financial management, stock control, equipment maintenance, and overall lodge performance, especially in the absence of the Lodge Manager.

Requirements

Degree/Diploma in Hotel Management
3 - 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
Driver’s Licence Essential
Proven experience in lodge management
Good working knowledge of POS/PMS systems
High level of attention to detail
Strong leadership and organisational skills
Excellent communication and interpersonal skills

Responsibilities

Measure and enhance overall guest satisfaction, including managing special requests.
Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
Assist the lodge manager to oversee day-to-day lodge team service operations.
Uphold and elevate the service standards provided by the lodge team.
Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
Coordinate departmental teams to optimize guest service delivery.
Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.
Achieve quality improvement targets set by management.
Develop comprehensive policies, processes, and standards governing lodge team activities.
Manage cash handling to minimize variances within acceptable limits.
Maintain effective stock management.
Identify and implement cost-saving opportunities.
Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.