Assistant General Manager, Hope Lodge (Urgently Hiring)

American Cancer Society•Charleston, SC

9d•Onsite

About The Position

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment. The Charleston Hope Lodge is the first Hope Lodge in the country and is a smaller, close-knit 18-room Lodge with several long-tenured team members. This is a high-priority opening, and qualified candidates will move through the interview process quickly.

Requirements

High School Diploma or Equivalent
1-2 years of experience in nonprofit management, hospitality, or healthcare administration
Strong communication and interpersonal skills
Experience with office administration and payroll processes
Ability to supervise, coach, and evaluate staff performance
Proficiency in Microsoft Office Suite and reservation systems
Strong organizational and problem-solving skills

Nice To Haves

Coursework or certification in hospitality management or office administration

Responsibilities

Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions
Supervise and Mentor Lodge Staff to deliver exceptional guest experiences
Ensure compliance with ACS policies, training programs, and safety procedures
Coordinate payroll, accounts payable, and office supply management
Identify and implement operational process improvements to enhance efficiency
Assist in occupancy management and guest satisfaction initiatives
People management and day-to-day Lodge operations, including supervising Concierge/Night Lead staff, supporting volunteers, and coordinating with referral partners.