Scheme Manager (Merlin Lodge)

Stonewater • Southampton, NY

1d • Onsite

About The Position

As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

Requirements

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service.
• Satisfactory Disclosure and Barring Service Check.
• Satisfactory references.
• Possession of a valid Right to Work document.

Nice To Haves

• This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Responsibilities

• Supporting the Delivery Manager with day-to-day operations.
• Ensuring residents feel safe, supported, and empowered to live independently.
• Taking ownership of essential safety checks, including health & safety, fire safety, and the warden call system.
• Meeting compliance standards and delivering consistently high levels of service.
• Identifying and managing risks, including safeguarding concerns.
• Taking appropriate action to ensure residents’ wellbeing is always prioritised.
• Resolving feedback and complaints.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed