Assistant Location Manager - Retail

Next Adventure Inc•Portland, OR

just now•$52,000 - $62,402•Onsite

About The Position

The Assistant Manager - Retail is responsible for maintaining the day-to-day operations of their location and helps to manage all staff at that location with their primary focus being retail operations. The Assistant Manager is the right hand of the Location Manager and works closely with them to ensure that their location is running smoothly, staff are well trained, promotions are implemented on the floor, the store is merchandised in line with Next Adventures merchandizing strategy, direct the Team Leads, participate in check ins and performance reviews, and issue location updates weekly.

Requirements

2 years of experience working in an outdoor retail leadership position.
Have experience managing 10-30 employees
Experience working in thrift & consignment
Experience in handling warranty claims and customer complaints.
Experience managing, leading and training a team.
Excellent problem-solving skills & situational awareness.
Excellent customer service skills.
Solid foundational understanding of outdoor equipment and the industry.
Light to moderate lifting, with reasonable accommodation.
Standing for long periods of time.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Leadership- Organizing and influencing people to believe in a vision while creating a sense of purpose and directions.
Conflict Management- Understanding, addressing and resolving conflict constructively.
Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.
Appreciating Others- Identifying with and caring about others.
Goal Orientated- Setting, pursuing and attaining goals, regardless of obstacles or circumstances.
Personal Accountability- Being answerable for personal actions.
Project Management- Identifying and overseeing all resources, tasks, systems and people to obtain results.

Responsibilities

Ensure day-to-day retail operations of the location are running efficiently and smoothly.
Implement company sales, markdowns, and promotions.
Facilitate min and max auto transfer order adjustments to meet the location's needs.
Implement the merchandising vision of the buyer’s and LM, and facilitate appropriate stock balancing when needed.
Conduct staff check-ins
Participate in staff performance reviews.
Participate in interviews.
Confidently manage the operations of any retail department and be able to inspire Team Leads to work hard every day.
Create effective training programs for Associates and Team Leads, and track their progress.
Issue weekly updates about location operations and keep staff informed about any changes going on in the locations.
Perform advanced POS & WMS functions
Facilitate and find solutions to customer issues and complaints that align with Next Adventure’s values and mission.
Assist in troubleshooting in store IT issues and know how/when to contact IT.
Facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
Buy used gear the Next Adventure way and know how to use the RAPID software.
Be able to work effectively in the rental department as needed and meet the standards laid out for all entry level Technicians.
Perform moderate Rental functions: issuing rental articles, returning rental articles, creating customer profiles, setting up reservations, etc.
Product knowledge requirements – Winter hard goods, Camping, Apparel & Footwear
Reporting
Loss prevention & Asset management
Scheduling all staff & formulate location meeting agenda