Assistant Location Manager

First Student • Marlborough, MA

1d • $63,000 - $70,000 • Onsite

About The Position

Join North America’s largest school transportation provider. First Student is now hiring an Assistant Transportation Manager to support our Marlborough, MA location. At First Student, our Assistant Transportation Managers are a constant reflection of our company’s commitment to safety, customer service, and operational excellence. This role assists the Contractual Manager with supervising daily transportation operations, monitoring performance, identifying safety concerns, resolving conflicts, and ensuring safe, reliable service for the students and communities we serve.

Requirements

• High school diploma or equivalent required.
• 3–5 years of transportation experience preferred.
• 2–3 years of supervisory experience preferred.
• Computer literacy skills, including Microsoft Word, Excel, and Outlook.
• Familiarity with basic vehicle mechanic processes and maintenance.
• Ability to prioritize tasks and manage time effectively.
• Ability to work extended hours regularly, including weekends as needed.
• Must possess a working vehicle to travel within the service area as needed.

Responsibilities

• Ensure home-to-school routes are covered in a timely and efficient manner.
• Interface with drivers regarding concerns, questions, and performance issues.
• Investigate client complaints and coordinate appropriate resolutions.
• Ensure achievement of on-time performance goals.
• Monitor driver safety and make Injury Prevention contacts with drivers to identify and resolve safety issues.
• Assist the Contractual Manager with review and resolution of union grievances.
• Ensure dispatch staff assigns spare drivers and buses as needed to provide on-time route coverage.
• Audit and correct athletic trip invoices based on company guidelines.
• Support daily operations and help ensure safe, dependable transportation service.
• Perform other duties as assigned by management.

Benefits

• $63,000 – $70,000 annually
• 10% annual STIP bonus opportunity
• Monday – Friday schedule: 6:00 AM – 4:00 PM
• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Excellent training and development
• Supportive, safety-focused team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED