Seasonal Holiday Retail Assistant Manager - Bradley Square Mall

Cherry Hill Programs • Cleveland, TN

3d

About The Position

Cherry Hill Programs is hiring an Assistant Local Manager to work alongside the Local Manager and help lead a seasonal holiday retail team. The role supports daily photo operations, motivates and develops seasonal staff, drives sales and service excellence, and helps provide families with memorable Santa visits and outstanding guest service.

The Assistant Local Manager helps prepare the location for opening, supports team operations throughout the season, resolves customer concerns, troubleshoots technical issues, and assists with administrative work. Photography experience is not required. The position requires pre-season training and availability for at least 20 hours per week or as needed, including evenings, weekends, holidays, and peak retail periods. The role involves lifting and carrying equipment weighing 10–25 pounds and standing for prolonged periods.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time-management, and problem-solving skills.
• Comfortable working in a cash-handling and sales-transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours per week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including completing hiring, managing inventory, setting up and testing equipment, scheduling, training, and opening and closing procedures.
• Capture photos and help guests select souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of access to Pixie Post.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed