Seasonal Holiday Retail Assistant Manager - The Mall at Johnson City

Cherry Hill Programs • Johnson City, TN

3d • Onsite

About The Position

As an Assistant Local Manager, you’ll work alongside the Local Manager to help lead the team responsible for creating holiday memories for children and families. You’ll support daily photo operations, motivate and develop the seasonal team, drive sales and service excellence, and help ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service. The role is seasonal and based at The Mall at Johnson City.

The position includes supporting opening-day preparations and daily operations, capturing photos and helping guests select souvenirs, resolving customer concerns, and assisting the Local Manager with inventory, scheduling, training, recruiting, and administrative work. The assistant manager also reinforces company procedures, troubleshoots technical issues, and escalates issues to IT or Local Management as needed. Required availability includes pre-season training and a flexible schedule, including evenings, weekends, holidays, and peak retail periods. Employees must be available for at least 20 hours per week or as needed.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash-handling and sales-transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose memorable souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunity to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free visit with Santa for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of access to Pixie Post.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed