Seasonal Holiday Retail Assistant Manager- Francis Scott Key Mall

Cherry Hill Programs Seasonal Jobs • Frederick, MD

16h • Onsite

About The Position

Cherry Hill Programs is hiring a seasonal Assistant Local Manager to work alongside the Local Manager and help lead a team delivering holiday photo and souvenir experiences for children and families. The role supports daily photo operations, team motivation and development, sales and service excellence, and a memorable guest experience throughout each Santa visit.

The Assistant Local Manager helps prepare the location for opening and supports ongoing operations, including hiring, inventory, equipment setup and testing, scheduling, training, opening and closing procedures, customer service, technical troubleshooting, and administrative tasks. The role also captures photos and helps guests select souvenirs. Photography experience is not required.

This position requires attendance at pre-season training and availability for at least 20 hours per week or as needed, including evenings, weekends, holidays, and peak retail periods. The role is seasonal and pays $16.00–$17.00 per hour.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time-management, and problem-solving skills.
• Comfort with cash handling and sales transactions.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including completing hiring, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities in the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, and three free months of Pixie Post access.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed