Seasonal Holiday Retail Assistant Manager- White Marsh Mall

Cherry Hill Programs • Baltimore, MD

13d • $18 - $19 • Onsite

About The Position

As an Assistant Local Manager for Cherry Hill Programs, you’ll work alongside the Local Manager to help lead the seasonal team responsible for creating holiday memories for children and families. You’ll support daily photo operations, motivate and develop team members, drive sales and service excellence, and help ensure guests have a memorable Santa visit and photo experience.

The position supports opening-day preparations and daily operations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures. You’ll also capture photos, help guests select souvenirs, address customer concerns, troubleshoot technical issues, and assist the Local Manager with administrative tasks. Photography experience is not required.

This is a seasonal role at White Marsh Mall. Applicants must be available for required pre-season training and able to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods. The role requires a minimum of 20 hours per week or as needed, along with the ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Comfort with cash handling and sales transactions.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work a minimum of 20 hours per week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose memorable souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to your paycheck.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of access to Pixie Post.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed