Assistant Loaner Agent Fort Mitchell Mercedes
JEFF WYLER AUTOMOTIVE FAMILY•Fort Mitchell, KY
•Onsite
About The Position
The Assistant Loaner Agent plays a key role in delivering a premium customer experience by managing the dealership’s loaner vehicle program. This position supports service customers by coordinating loaner vehicle assignments, maintaining fleet readiness, and ensuring smooth, efficient transactions that reflect the high standards of the Mercedes-Benz brand.
Requirements
- High school diploma or equivalent required
- Valid driver’s license with clean driving record
- Basic computer skills and familiarity with dealership software is a plus
Nice To Haves
- Previous customer service or automotive experience preferred
- Strong communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Ability to multitask in a fast-paced environment
Responsibilities
- Greet and assist service customers in a professional and friendly manner
- Coordinate the check-in and check-out process for loaner vehicles
- Verify customer eligibility, driver’s licenses, and insurance information
- Maintain accurate records of loaner agreements and vehicle status
- Inspect vehicles before and after use for damage, cleanliness, and fuel levels
- Ensure loaner fleet is clean, fueled, and properly staged for customer use
- Communicate effectively with service advisors regarding customer needs and timelines
- Schedule loaner reservations and manage availability
- Report any maintenance or damage issues to management promptly
- Uphold dealership and brand standards for customer service and presentation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
