Assistant Library Supervisor

City of Jacksonville • Jacksonville, FL

4d • Hybrid

About The Position

The Jacksonville Public Library is actively seeking an Assistant Library Supervisor. This is managerial work at the working supervisor level which includes assisting the branch or department manager with planning, organizing, and directing the functions, programs, and staff of a library branch or department within the Main Library. In the absence of the branch/department manager, assumes responsibility for the branch or department. Work requires an understanding and application of management theories, principles, and practices of professional library work gained through degree granting schools or an equivalent level of practical knowledge gained through experience. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Assists with managing the day-to-day operations of an assigned unit through planning, organizing, scheduling, assigning, monitoring, reviewing, and evaluating the work of assigned staff. Work involves frequent contact with library customers, volunteers, and others requiring skills in understanding people, sensitivity to varying points of view, and persuasiveness necessary to influence behavior, change of opinion, or resolve a situation. Work is covered by clearly defined library policies and Library Science principles and the employee is required to exercise judgment in determining how to accomplish objectives. Work requires the use of judgment in searching for solutions or new applications within one’s known experiences. Work is performed in an office, library, or community environment to promote library services. Due to the nature of library operations, the employee may be required to work evenings and on weekends, and at various branch locations. Physical demands consist of sitting or standing at a workstation for extended periods of time and using standard office or library equipment on an ongoing basis. May be required to lift objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds. Maintains appearance standards by reporting facilities issues and picking up litter on library grounds. Work is performed under limited supervision where the work assignments are subject to established procedures, practices, techniques and/or policies, and the employee plans and organizes the work, determines their own priorities. Work is reviewed in terms of quality, volume, timeliness and for adherence to established methods, standards, and polices.

Requirements

• A Bachelors’ Degree from an accredited institution with at least two years of professional library work experience.
• Knowledge of management theories, principles, practices, and problems solving techniques.
• Knowledge of the Library's organization, operation, policies, and procedures.
• Knowledge of library resource materials and reference sources.
• Skilled in understanding people and demonstrating sensitivity to varying points of view and persuasiveness necessary to influence behavior, change of opinion, or resolve a situation.
• Ability to inspire and motivate assigned staff while communicating a compelling vision and sense of purpose.
• Ability to adapt to change, balancing the needs of both customers and staff and to adjust priorities based upon those needs.
• Ability to prioritize in order to achieve the most appropriate results within established deadlines.
• Ability to implement programs and services consistent with established organizational goals.
• Ability to develop and manage group processes that deliver high-quality results.
• Ability to develop assigned staff and coach them to achieve shared and individual results.
• Ability to exercise judgment and make well-informed decisions, taking into account the impact and implications of those decisions.
• Ability to work as part of a team on shared goals that support the Library’s strategic and annual plans
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to interview and gather data.
• Ability to interpret, communicate and implement Library policy, procedures, and guidelines to deliver the highest quality results.
• Ability to understand and apply library related theories, principles, and practices including classification systems.
• Ability to plan, organize, schedule, assign, review, and evaluate the work of assigned staff.
• Ability to gather information from customers and effectively respond to their complaints and inquiries.
• Ability to monitor assigned units’ operational efforts in meeting goals and objectives.
• Ability to organize and present/deliver information in formal settings that include one-on-one, groups, peers, direct reports, etc.
• Ability to develop, organize and conduct training sessions and workshops.
• Ability to provide positive customer service in a library setting.
• Ability to use data to determine which products, services, and experiences best deliver system-wide and locally relevant results.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.
• Ability to operate standard office and library equipment such as personal computers using word, spreadsheet, database, and other related software, peripheral and electronic devices, copiers, and fax machines.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.
• If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge.
• You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference .

Nice To Haves

• A Masters’ degree from an accredited institution in Library Science is preferred.
• Supervisory experience is preferred.

Responsibilities

• Assists with planning, organizing, and directing the day-to-day operation of assigned unit.
• Effectively assumes in-charge responsibilities for routine daily operations of a branch/department as assigned.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Assists with monitoring assigned unit’s operational efforts in meeting goals and objectives.
• Compiles data, prepares reports, makes oral presentations.
• Provides guidance and technical assistance to staff and customers.
• Plans, organizes, schedules, assigns, reviews, and evaluates work of assigned staff.
• Monitors the implementation of established cash handling procedures.
• Participates in the interview process for the selection of new staff.
• Administers the training and instruction of assigned staff and volunteers regarding library policies, practices, and procedures.
• Operates standard office equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, copies, and fax machines.
• Keeps abreast of changing technology as it relates to library activities.
• Dependent on assignment, may be required to work public service floor.
• Ensures compliance with appearance standards by reporting facilities issues, picking up litter on library grounds and consistently scheduling staff and volunteers to do the same.
• Serves on library committees that plan and administer activities.
• Communicates clear direction, manages for results, and assists with leading organizational change.
• Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

Benefits

• Four (4) weeks off during your first year of employment
• Low and no cost health insurance options
• Twelve (12) paid holidays
• A personal leave day
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending plans
• Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level