Assistant Innkeeper

Landings Management, LLC•Newport, RI

3d•Onsite

About The Position

Oversees and coordinates daily operations of one or more of our luxurious Vacation Newport Inns to ensure highest standards for cleanliness, product quality, food service, and guest service. The ideal candidate will be positive, energetic, and knowledgeable of Inn/Bed and Breakfast operations. Must be hands-on in all aspects of the day-to-day operation with the focus on excellent customer service and exceptional guest experience. Must have flexible schedule and be able to work evenings, weekends, holidays and be available for on-call shifts.

Requirements

Demonstrated proficiency in supervising and motivating subordinates
Commitment to excellence and high standards
Ability to work with all levels of management and subordinates
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to work independently and as a member of various teams
Strong interpersonal skills
Ability to deal effectively with a diversity of individuals at all organizational levels
Good judgement with the ability to make timely and sound decisions
Ability to understand any and all safety requirements and cautions
Ability to perform the physical labor necessary

Nice To Haves

Previous experience a plus, but not required
Serve Safe certification a plus, but not required

Responsibilities

Greeting guests at check in.
Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
Anticipates and assesses guests' needs and responds in a courteous and professional manner.
Plans for, shops for, and prepares breakfast for all guests daily.
Answers guests phone calls and messaging.
Works with the sales team on matters pertaining to guest reservations
Communicates with management and/or maintenance to report maintenance and/or repair needs.
Monitors and maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc.
Ensures housekeeping supplies are well maintained.
Manages and assists in all housekeeping duties.
Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
Develops, implements, and maintains deep cleaning schedules.
Prepares accurate and timely reports as required.
Trains, supervises, motivates, and develops housekeeping staff when necessary and manages workflow.
Provides day-to-day guidance and oversight of associated staff; actively works to promote and recognize performance.
Keeps up to date on overall activities, identifying problem areas and taking corrective actions.
Performs other related duties assigned by the General Manager.