Assistant Innkeeper

The Trustees of Reservations•Ipswich, MA

4d•Onsite

About The Position

The Assistant Innkeeper at the Inn at Castle Hill provides top-notch service and hospitality in an iconic setting where guests can explore the historic structures, beautiful beaches, and the lush landscapes of the Crane Estate. This role supports the Innkeeper with the overall management and hospitality of the Inn, including daily operations and support functions. The position is full-time, exempt, requires 40 hours per week, and includes provided housing on property. The Trustees of Reservations, founded in 1891, is Massachusetts' premier conservation and preservation organization, protecting properties of exceptional scenic, historic, and ecological value for public use and enjoyment.

Requirements

3 to 5 years of experience in hospitality or hotel operations
3 to 5 years of supervisory experience
Excellent communication and relationship skills
Ability to effectively collaborate with Trustees staff
Excellent management skills, with experience leading and supporting a team
Experience managing business social media accounts (e.g., Instagram, Facebook), including content creation, scheduling, and audience engagement
Ability to create and execute basic marketing strategies that promote the inn, drive bookings, and reflect the property’s brand through engaging visual and written content
Ability to live on property
Current authorization to work in the United States
A valid driver’s license, as well as a satisfactory driving record

Nice To Haves

A Bachelor of Science degree in Hotel Administration
ServeSafe Certification
TIPS Training Certification
A satisfactory criminal background (CORI) check

Responsibilities

Manage and steward the Inn building and Tavern, including scheduling and overseeing renovations and routine maintenance.
Oversee the management of the Inn, ensuring standards and procedures are met for the safety of staff and guests.
Develop new standards to enhance guest service, food and beverage service, and efficient operations of the Inn.
Develop food and beverage programs.
Prepare and cook gourmet breakfasts, cocktails, and beverages as needed.
Oversee front desk operations, fielding inquiries and ensuring efficient reservations, check-in, and check-out.
Oversee Tavern events, including corporate retreats, wedding buyouts, dinners, and corporate meetings.
Work with clients (brides, grooms, event planners, etc.) to ensure their needs are met for Tavern events.
Oversee and perform tavern set-up and breakdown.
Assume room cleaning and maintenance roles when appropriate staff is not available.
Check guestrooms and common areas for cleanliness, presentation, and readiness for guests.
Wash, dry, fold, and store laundry as necessary.
Attend property staff and local committee meetings as assigned.
Work with other Trustees staff members, volunteers, and committees.
Supervise and train front desk staff, servers, and housekeepers, and be able to perform their tasks when necessary.
Develop the social, technical, and analytical skills of the staff.
Create and manage weekly staff schedules for Inn staff.
Assist the Innkeeper with payroll management and hiring new seasonal staff.
Ensure staff act in a professional and courteous manner.
Act as Innkeeper in the absence of the Innkeeper.
Greet all visitors to the inn in a professional, welcoming manner and create an atmosphere of warmth and excellent service.
Promote Trustees membership and link guests to the work of The Trustees.
Introduce guests and visitors to the services of the Inn as needed.
Handle all telephone calls in a friendly, appropriate manner.
Respond to guest needs, questions, and concerns with objectivity and graciousness.
Provide Concierge Service, helping to direct guests to area attractions and securing dining reservations.
Ensure accuracy of guest invoices and payments.
Accurately post all cash, credit card, and other payment information.
Prepare end-of-day financial statements; reconcile room sales and food and beverage sales.
Purchase all necessary supplies (food, beverage, housekeeping, etc.) according to needs and inventory levels.
Prepare and manage the budget and follow budget guidelines for all expenses.
Ensure annual revenue goals are met.
Develop annual marketing and advertising plan for the Inn, including management of the Inn’s media presence, seasonal e-blasts, and targeted networking.
Manage the Inn’s social media channels, website, online reviews, and online presence.
Assist and collaborate with overall Crane Estate social media initiatives as needed.
Develop and market opportunities to enhance guests’ experience at the Inn and other Trustees properties through packages, collaborations, and special events.
Collaborate with area tourism organizations to promote visibility of the Inn and The Trustees.

Benefits

Housing is provided and the Assistant Innkeeper must live on property.
15 days of sick time per year
20 days of vacation time per year (prorated)
12 observed holidays, 3 floating
Health insurance via Blue Cross Blue Shield (BCBS), which offers additional benefits such as fitness reimbursement and rewards for healthy habits.
Short-Term and Long-Term Disability Insurance
Massachusetts Paid Family Medical Leave
Life Insurance
401k with 5% match after 1 year of employment
Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
Reciprocity: Free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
Discounts: Free entry to all Trustees properties, discount event tickets, and discounted merchandise at stores and on stays at inns.
Day of Wonder: Spend one workday per year exploring a Trustees property.
Day of Service: Spend one workday per year helping with a project at a Trustees property.