Assistant Innkeeper

The Trustees of Reservations•Ipswich, MA

5d•Onsite

About The Position

Are you passionate about providing guests with an experience they will never forget? As the Assistant Innkeeper at the Inn at Castle Hill, you’ll provide top-notch service and hospitality in an iconic setting where guests can explore the historic structures, beautiful beaches, and the lush landscapes of the Crane Estate. The Role: As the Assistant Innkeeper, you’ll support the Innkeeper with overall management and hospitality of the Inn at Castle Hill, including daily operations and support functions.

Requirements

3 to 5 years of experience in hospitality or hotel operations
3 to 5 years of supervisory experience
Excellent communication and relationship skills
Ability to effectively collaborate with Trustees staff
Excellent management skills, with experience leading and supporting a team
Experience managing business social media accounts (e.g., Instagram, Facebook), including content creation, scheduling, and audience engagement
Ability to create and execute basic marketing strategies that promote the inn, drive bookings, and reflect the property’s brand through engaging visual and written content
Ability to live on property.
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed]
A satisfactory criminal background (CORI) check.

Nice To Haves

A Bachelor of Science degree in Hotel Administration (preferred).
ServeSafe Certification (preferred)
TIPS Training Certification (preferred)

Responsibilities

Steward the Inn building and Tavern, including scheduling and overseeing all renovations and routine maintenance
Oversee the management of the Inn and ensure that all standards are met and all procedures followed to ensure safety of inn staff and guests.
Develop new standards to enhance guest service, food and beverage service, and efficient operations of the Inn.
Develop food and beverage programs.
Prepare and cook gourmet breakfasts, cocktails, and beverages as needed.
Oversee front desk operations, fielding inquiries and ensuring efficient reservations, check-in, and check-out.
Oversee Tavern events, including corporate retreats, wedding buyouts, dinners, and corporate meetings.
Work with brides, grooms, event planners, and other tavern users to ensure that their needs are met.
Oversee and perform tavern set-up and breakdown.
Assume room cleaning and maintenance roles when appropriate staff is not available. Check guestrooms and common areas for cleanliness, presentation, and readiness for guests. Wash, dry, fold, and store laundry as necessary.
Attend property staff and local committee meetings, as assigned, to maintain strong and effective communications.
Work with other Trustees staff members in the region as well as volunteers and committees.
Supervise and train front desk staff, servers, and housekeepers and be able to perform their tasks when necessary.
Develop the social, technical, and analytical skills of the staff as appropriate for their positions.
Create and manage weekly staff schedule for Inn staff and assist the Innkeeper with payroll management as well as hiring new seasonal staff.
Ensure the staff act in a professional, courteous manner.
Act as Innkeeper in absence of Innkeeper.
Greet all visitors to the inn in a professional, welcoming manner and create an atmosphere of warmth and excellent service for guests.
Promote Trustees membership and link guests to the work of The Trustees,
Introduce guests and visitors to the services of the Inn as needed.
Handle all telephone calls in friendly, appropriate manner.
Respond to guest’s needs and answer guest’s questions and concerns with objectivity and graciousness.
Provide Concierge Service, helping to direct guests to area attractions and securing dining reservations.
Ensure accuracy of guest invoices and payments.
Accurately post all cash, credit card, and other payment information.
Prepare end-of-day financial statements; reconcile room sales and food and beverage sales.
Purchase all food, beverage, housekeeping, and other supplies according to the needs of the Inn and inventory levels.
Prepare and manage the budget and follow budget guidelines for all expenses.
Ensure annual revenue goals are met.
Develop annual marketing and advertising plan for the Inn, including management of Inn’s media presence, seasonal -eblasts, and targeted networking.
Manage the Inn’s social media channels, website, online reviews, and online presence. Assist and collaborate with overall Crane Estate social media initiatives as needed.
Develop and market opportunities to enhance guests’ experience at the Inn and other Trustees properties through packages, collaborations, and special events.
Collaborate with area Chambers of Commerce, MOTT, North of Boston, CAVB, NEIRA, Select Registry, and other tourism organizations to promote visibility of the Inn and the Trustees.

Benefits

Housing is provided and the Assistant Innkeeper must live on property.
Sick time: 15 days per year
Vacation time: 20 days per year (prorated)
12 observed holidays, 3 floating
Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
Short-Term and Long-Term Disability Insurance
Massachusetts Paid Family Medical Leave
Life Insurance
401k with 5% match after 1 year of employment
Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Day of Wonder: Spend one workday per year to exploring a Trustees property
Day of Service: Spend one workday per year to helping with a project at a Trustees property