Assistant Housekeeping Manager

Marriott•Dallas, TX

5h•Onsite

About The Position

This is an entry-level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. The position involves working with employees to clean and maintain guestrooms and public space, completing inspections, and holding staff accountable for corrective action. The Assistant Housekeeping Manager also assists in ensuring guest and employee satisfaction while maintaining the operating budget. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, fostering an environment where the unique backgrounds of associates are valued and celebrated. Joining the Sheraton family, part of Marriott International, means becoming a member of its global community, creating a sense of belonging and connecting guests through engaging experiences and thoughtful service.

Requirements

High school diploma or GED and 1 year experience in the housekeeping or related professional area.
OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major (no work experience required).

Responsibilities

Assists in all lost and found procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guest room maintenance needs.
Understands and complies with loss prevention policies and procedures.
Ensures all employees have proper supplies, equipment and uniforms.
Assists in supervising an effective inspection program for all guestrooms and public space.
Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
Sets a positive example for guest relations.