Assistant Housekeeping Manager

HHM Hotels (NYC Corporate)•New York, NY

About The Position

Overview Opportunity: Assistant Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Executive Housekeeper – Operations Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. Prepare schedules based upon occupancy and assign duties to associates. Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. Prepare required paperwork pertaining to departmental functions. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). Maintain departmental expenses in line with budget as described by General Manager. Ensure compliance with specific brand standards. Be aware of and communicate service scores to drive improvement and higher guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. Perform other duties as requested by management. Benefits Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Position Requirements High School diploma or equivalent preferred. One year previous housekeeping supervisor experience required. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Requirements

High School diploma or equivalent preferred.
One year previous housekeeping supervisor experience required.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
Maintain departmental expenses in line with budget as described by General Manager.
Ensure compliance with specific brand standards.
Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.