Assistant Housekeeping Manager

The Bellevue Hotel • Philadelphia, PA

1d • Onsite

About The Position

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Bellevue-Stratford, first opened in 1904, is a historic property designed in the French Renaissance style, renowned as a vibrant gathering place. After an extensive restoration beginning in 2021, it reopened in 2024 as The Bellevue, a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers. The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. These responsibilities may also include staff training, development and scheduling. The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. Associates work in an environment that demands exceptional performance yet reaps great rewards, including career opportunities, job enrichment or a supportive work environment.

Requirements

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Ability to stand during entire shift
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Strong attention to detail
• Ability to effectively deal with guests, other departments and team members

Nice To Haves

• High School diploma or equivalent and/or experience in a hotel or a related field preferred

Responsibilities

• Assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning
• Requires a solid understanding of housekeeping and laundry supplies and pars
• Assure all safety and security policies and procedures are followed
• May also include staff training, development and scheduling
• Promote an atmosphere that insures customer and associate satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED