Assistant Housekeeping Manager

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

7d•Onsite

About The Position

The Assistant Housekeeping Manager supervises employees of the Housekeeping and Laundry Departments while overseeing the day-to-day operations. This role involves interviewing, training, and scheduling employees, as well as conducting performance evaluations and disciplinary actions when needed. The Assistant Housekeeping Manager is responsible for the orientation and training of new employees, ensuring their assimilation of company policies, service standards, laundry procedures, and proper equipment usage and maintenance. They monitor daily assignments to ensure productivity and quality standards are met, support staff, and fulfill guest needs. This role also involves resolving guest complaints with professionalism, accommodating special requests, creating a motivating work environment, and conducting daily briefing meetings to ensure efficient operations.

Requirements

Ability to read and speak English in a clear manner.
Successful candidate must possess legal work authorization in the United States
Candidates must have excellent personal presentation and interpersonal skills.

Nice To Haves

Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
College degree preferably specializing in hotel/restaurant management.
Proven leadership and supervisory experience.
Tech savvy with Excel and systems. Requires knowledge of the ability to operate computer equipment.
Spanish is a plus.

Responsibilities

Supervises employees of the Housekeeping and Laundry Departments while overseeing the day-to-day operations.
Interviews, trains, and schedules employees. As well as conducts performance evaluations and disciplines employees when needed.
Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.
Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
Ensure communication and follow-up on any problems, guest requests or special requirements.
Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Create a motivating work environment.
Conduct daily briefing meetings sharing information on upcoming arrivals, owner requirements, glitches and any other informational items needed to ensure the operation is efficient, quality and productive