Assistant House Manager

AMB Group

9d•Onsite

About The Position

AMBFO, LLC is the investment management and shared services arm of The Blank Family of Businesses. The family of businesses portfolio includes The Arthur M. Blank Family Foundation, National Football League’s Atlanta Falcons, Mercedes-Benz Stadium, PGA TOUR Superstore, Major League Soccer’s Atlanta United FC, West Creek Ranch and Mountain Sky Guest Ranch. While diverse in nature with unique operations and customers, all of these businesses are run based on a common set of core values, which focus on developing customer relationships, treating associates with respect, and supporting communities. AMBFO’s shared services include Finance & Investments, Legal, Human Resources, Communications, and Information Technology. Position Summary The Principal is seeking a highly experienced person with proven technical skills, to support the principal with all aspects of his personal spaces at his primary residence and other supplies as well as other personal support for the family and residence. The ideal candidate will have experience in UHNW Household Management. They will have knowledge in provisioning and maintaining inventories of all types of personal supplies. They will also have experience working in a home with adult children who visit frequently and pets (dogs); assist with other duties including dog care and housekeeping. This is an active, hands-on position that requires significant time standing and walking around throughout the day; housekeeping; dog care; setting, serving, and clearing dining table; food preparation, breakfast, snack, beverage, lunch, vehicle maintenance and evening turn down service, etc.

Requirements

Highest level of discretion and confidentiality
Excellent planning and organizational skills
Knowledgeable of all aspects of providing superior family/guest services
Demonstrate proper social etiquette and cultural knowledge applicable to the position (understand black tie attire, appropriate golf attire, etc.)
Ability to understand calendar logistics and scenarios; be anticipatory, prepared in advance, understand timelines, weather, events and how to best support the Principal’s needs
Ability to speak effectively and present information to family members and senior management
Ability to respond to questions from managers and Family Office via email or telephone
Demonstrate extreme professionalism and communication skills
Strong interpersonal skills
Ability to work within a team atmosphere: other House Staff, Family Office, reporting to House Manager
Ability to respond properly in any property emergency or safety situation
Demonstrate creative and intuitive anticipation and problem-solving
Must be comfortable with technology. This is a smart home
Proficiency in MS Office (Word, Excel, Outlook 365): email, calendar, vendor management, inventory management
Similar work experience with verifiable references
Extensive experience managing bespoke wardrobes and packing
Experience preparing meals: breakfast, lunch (salad, heat a soup, prepare a fruit plate), snacks (smoothie, etc.)
Experienced in all aspects of housekeeping: cleaning, laundry, serving, setting table, answering phones, greeting guests, and offering a beverage, etc.
Must have a valid and clean driver’s license and record
Able to work in a non-smoking, dog and child- friendly environment
Physically able to meet the demands of the position: standing, walking, and being on the move and on one's feet throughout the day, including lifting up to 30 pounds
Domestic and international travel as requested; a valid passport is required
Must be flexible and open, able to respond to inquiries and requests during nights, evenings and weekends as necessary
Hours of work include nights, evenings, and weekends as necessary
Travel required in the summer months, seasonal residences, and other travel required as requested for up to 2 weeks, domestic and international
Availability on Holidays is required
All staff have a rotating schedule to provide coverage 7 days a week

Nice To Haves

Experience in UHNW Household Management
Knowledge in provisioning and maintaining inventories of all types of personal supplies.
Experience working in a home with adult children who visit frequently and pets (dogs)
Assist with other duties including dog care and housekeeping.

Responsibilities

Hands-on care of the principal’s personal space at his primary residence, including home office, closets and flexibility in serving the family as directed.
Oversee household operations at Primary residence, in conjunction with House Manager, providing a strong tier of support.
Assist with Management of House Staff
Assist with and complete daily housekeeping tasks
Assign daily, weekly, monthly projects for house staff
Provide back up for House Manager when she away or off
Conduct daily walkthrough throughout property and interior: utilize facilities checklist and maintain records, etc.
Report any areas in need of repair, replacement or concern to House Manager
Special events coordination: dinner parties, dinner meeting, preparing timeline and logistics in advance and oversight as needed
Ad-hoc Project Management
Travel required to other residences
Must have a schedule flexibility. Changes are frequent. Must be available nights and weekends.
Understand the process for packing and unpacking for Principals frequent trips
Learn the Principals personal spaces in detail to know where everything should always be
House staff weekly/monthly schedules, frequent changes and daily updates
Assisting the House Manager with vendor contracts, review of scope, project support
Assisting the House Manger with yearly budget and monthly review with the House Manager
Follow Principal’s calendar closely; anticipate needs based on schedule
Communicate effectively with team in conjunction with House Manager, other House Staff, Family Office, Aviation, other residences, Yacht Manager
Produce daily report on activities, including items requiring decision by Principal, and all tasks completed, items that may need attention and any questions for staff
Research products and services directed by Principal
Review any large invoices and send to House Manager for approval
Knowledge in developing a staff schedule in Excel weeks in advance, review with House Manager, send out the schedule to staff with the principals’ movements for that week to house staff
Communicate to Senior Director of Family Services and to COS / Schedulers: ex: If Principal has a breakfast meeting scheduled at the Office; however, instead eats breakfast at the residence. Communicate about this change immediately, so that they are prepared at the office
Review calendar and reach out to COS / Schedulers: ex, if more details need to be provided on the Principals' daily schedule, ex, meetings at the residence and the number of attendees.
End of Day Recap - submit end-of-day recap: tasks completed, tasks underway and plans for next day, week and explanations as needed (what and why) to House Manager
Weekly Report - submit draft of weekly report to House Manager on Wednesday by noon
Food and Beverage Update – email a monthly list to House Manager, House Staff of any food and beverage preferences; anything Principal had at home, so others are aware to not to serve the same repetitive items, and so that preferred items are available.
Prepare weekly menu option for principal to choose from on Wednesday for the following week.
Conduct daily AM protocols upon arrival: newspaper, security alarm, feed and take dogs out, set breakfast table, tidy “pathway” spaces (game room, game room bathroom, work out room), review work out room and ensure everything is operational and in ready state (turn on TVs, check waters, tidy)
Assist with all other household duties: answering house phone, errands and provisioning, housekeeping, cleaning of golf clubs
Create a daily task/to do list for each staff member accomplish that day based on Principals activities
Assist with pet care: taking to appointments if needed, feed and water, walk, etc
Prepare and serve meals as requested: breakfast, lunch and dinner
Set, serve, and clear as needed for dinners, special events, holidays
Offer and serve beverages to guests
Maintain a hygienic kitchen and all things food related
Full housekeeping and exclusive care of personal spaces including: Daily housekeeping (bathroom, residence office, bedroom, sitting areas, closets, hallway)
Checking daily and ensuring everything is operational (electronics, gas fireplaces, lights, residence office chair, etc.).
Reviewing inventories and restocking daily (bathroom, office supplies, sitting area, bedroom, fireplace wood, beverages, dog snacks, etc. Other locations if needed – periodic review and restocking toiletries and personal products for all other locations, or alternatively ensuring other staff have done so
Travel as needed to other residences; Work during some holidays will be required.
Travel to other locations to set up prior to arrival and /or to review needs and provision for (e.g., apartment, hangar/plane, offices, etc.)