Assistant House Manager

Arizona State University • Tempe, AZ

3d • Hybrid

About The Position

ASU Gammage is seeking part-time employees to work in the front of house during events. This position monitors and oversees the front of house activities during performances at ASU Gammage and other venues on campus, including handling patron complaints, writing incident reports and supervising the floor managers all while contributing to the welcoming environment in our venues. ASU Gammage accommodates up to 3,000 patrons a night. The ideal team members will have worked on the housestaff in some capacity in the past and are familiar with our operations. Bilingual candidates are encouraged to apply.

Requirements

• High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Utilizes computer software applications such as MS Outlook, Word and Excel.
• Answers multiline telephone.
• Climb stairs; walk through the seating areas and stand/bend/stoop for long periods of time.
• Assist/direct patrons to exits in an emergency evacuation situation.
• Detect prohibited items being brought into the building.
• Greet patrons and scan tickets at entrances.

Nice To Haves

• Experience in: working at ASU Gammage in the front of house; providing customer service to a diverse population, including conflict resolution with respect; communicating verbally to large groups
• Demonstrated knowledge of the performing arts
• Evidence of effective verbal and written communication skills
• Bilingual candidates are encouraged to apply.

Responsibilities

• Monitor the work of ushers/ticket takes
• Answer inquiries of patrons and Floor Managers
• Collect tickets from patrons and ensure tickets are valid
• Ensure prohibited items, such as containers of alcohol, are not brought into the venue
• Monitor activities at Command, including answering telephones, greeting artists and visitors
• Direct patrons to seating locations
• Respond to patrons experiencing medical emergencies
• Assist with inventory of merchandise during rental events as needed
• May work other venues

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED