Assistant House Manager

Berklee College of Music•Boston, MA

2d•Onsite

About The Position

The Assistant House Manager is responsible for the safety and comfort of patrons during performances and public occupancy. This role supervises scheduled Usher staff during assigned events, coordinates front-of-house activities in the theater, and enforces theater, college, and event policies. The Assistant House Manager manages crowd control and safety/security regulations, serves as a primary point of contact with patrons to answer questions, troubleshoot problems, and address complaints, and promotes and maintains positive public relations for the theater with its clients and patrons. This role also maintains a proper image for the event and acts as a liaison to Boston Police and security staff. Additionally, the Assistant House Manager prepares, opens, and secures the facility before and after each event.

Requirements

1+ year supervisory/management experience
Leadership skills
Problem solving skills
Event security/ crowd control experience and training
Strong written and verbal skills in order to communicate effectively with the public, staff, promoters, and touring personnel
3+ years customer service experience
Tact and diplomacy skills
Knowledge of health, safety, and fire regulations
Ability to climb stairs and lift up to 50 lbs.

Nice To Haves

Relevant venue management experience

Responsibilities

Supervises scheduled Usher staff during assigned events.
Coordinates front-of-house activities in the theater.
Enforces theater, college and event policies.
Manages crowd control and safety/security regulations and policies.
Serves as a primary point of contact with patrons to answer questions, troubleshoot problems and address complaints.
Promotes and maintains positive public relations for the theater with its clients and patrons.
Maintains proper image for the event.
Acts as liaison to Boston Police and security staff.
Prepares, opens and secures facility before and after event.
Designates ushers for key positions in theatre; checks in ushers as they arrive.
Supervises ushers in preparation of theatre for event.
Meets with Stage Manager, Box Office Manager, Security Supervisor and ushers to discuss specific event details/requirements.
Works with management team to ensure standards are being met.
Checks in and briefs back-door security if necessary.
Acts as liaison to police detail and/or Berklee security scheduled for event.
Communicates with Stage Manager/Production and security to coordinate opening of the house.
Coordinates with and informs appropriate parties.
Documents all incidents, emergencies, or maintenance problems with an incident report, accident report, or work order.
Settles with merchandise representative and fills out appropriate house reports for pro shows.
Supervises the ushers in the closing of the theatre and secures the building upon leaving.
Ensures safety and comfort of audience members by preparing house and enforcing proper safety and security regulations and policies.
Evaluates existing policies and procedures and makes recommendations for improvements and staff training.
Other duties as assigned.