Assistant House Manager

Berklee College of Music•Boston, MA

4d•Onsite

About The Position

The Assistant House Manager is responsible for the safety and comfort of patrons during performances and public occupancy. This role supervises scheduled Usher staff during assigned events, coordinates front-of-house activities in the theater, and enforces theater, college, and event policies. The Assistant House Manager manages crowd control and safety/security regulations, serves as a primary point of contact with patrons to answer questions, troubleshoot problems, and address complaints, and promotes and maintains positive public relations for the theater with its clients and patrons. This role also maintains a proper image for the event and acts as a liaison to Boston Police and security staff. Additionally, the Assistant House Manager prepares, opens, and secures the facility before and after each event.

Requirements

1+ year supervisory/management experience
Leadership skills
Problem solving skills
Event security/ crowd control experience and training
Strong written and verbal skills in order to communicate effectively with the public, staff, promoters, and touring personnel
3+ years customer service experience
Tact and diplomacy skills
Knowledge of health, safety, and fire regulations
Ability to climb stairs and lift up to 50 lbs.

Responsibilities

Supervise scheduled Usher staff during assigned events.
Coordinate front-of-house activities in the theater.
Enforce theater, college, and event policies.
Manage crowd control and safety/security regulations and policies.
Serve as a primary point of contact with patrons to answer questions, troubleshoot problems, and address complaints.
Promote and maintain positive public relations for the theater with its clients and patrons.
Maintain proper image for the event.
Act as liaison to Boston Police and security staff.
Prepare, open, and secure facility before and after event.
Designate ushers for key positions in theatre and check in ushers as they arrive.
Supervise ushers in preparation of theatre for event.
Meet with Stage Manager, Box Office Manager, Security Supervisor and ushers to discuss specific event details/requirements.
Work with management team to ensure standards are being met.
Check in and brief back-door security if necessary.
Act as liaison to police detail and/or Berklee security scheduled for event.
Communicate with Stage Manager/Production and security to coordinate opening of the house.
Coordinate handicapped seating requirements with Box Office and Ushers.
Monitor usher staff at all times during event; give breaks when appropriate.
Enforce all theatre policies regarding photography, food & beverages, smoking, etc.
Trouble-shoot any problems or audience complaints.
Manage emergency situations, such as medical emergency or house evacuation. Coordinate with and inform appropriate parties.
Document all incidents, emergencies, or maintenance problems with an incident report, accident report, or work order.
For pro shows, settle with merchandise representative and fill out appropriate house reports.
After show, supervise the ushers in the closing of the theatre and secure the building upon leaving.
Ensure safety and comfort of audience members by preparing house and enforcing proper safety and security regulations and policies.
Evaluate existing policies and procedures and makes recommendations for improvements and staff training.
Other duties as assigned.