Assistant House Manager
About The Position
Ronald McDonald House Charities® of Central Florida provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. There are three Ronald McDonald Houses in Orlando – one on the campus of AdventHealth for Children, one on the campus of Orlando Health Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women & Babies, and one on the campus of Nemours Children’s Health. This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position. Team Members may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification following applicable state and federal laws. The primary responsibility of the Assistant House Manager is to help oversee the general operation, family services, and programs of the Ronald McDonald House. The Assistant House Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors. The Assistant House Manager supports the mission, goals, and objectives of Ronald McDonald House Charities of Central Florida, Inc., as set forth by the Board of Directors.
Requirements
- Bachelor’s degree or an equivalent of at least two years of non-profit management, hospitality management, or customer service related experience
- Experience with database programs ex. VolunteerHub, Family Registry; Proficient in Microsoft 365 products, virtual technology, file storage and management
- Experience with creating a world-class hospitality based atmosphere for families, volunteers, and the community
- Exemplary professionalism and diplomacy
- A flexible, adaptable leader with a proven track record in collaborating with staff and volunteer teams
- Ability to work independently and also serve as a team player who can engage with others of varying backgrounds, ages, and experiences within and outside RMHCCF
- Maintains a professional manner and good judgment when interacting with the Board of Directors, volunteers, staff, and the community
- Possesses strong organizational skills, attention to detail, time-management, and excellent verbal and written communication skills
- Ability to thrive in a creative, inventive, fast-paced environment, with people who are passionate about their work and mission
- Represent the Charity in a professional and authentic manner
- Flexibility to work evenings and weekends as needed
- Valid Florida driver’s license and operable vehicle
Responsibilities
- Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors
- Serve as a primary contact for guest families from time of application to the completion of stay.
- Ensure every family is treated with kindness, compassion, and equality
- Identify, recruit, and engage families to participate in sharing their RMHCCF story through photoshoots, Keeping Families Close Tours, and community speaking engagements
- Provide a comfortable, stable, and clean environment in the House
- Ensure all preventative maintenance for the facility is performed in a timely manner
- Manage vendor relationships professionally to coordinate and retain highest quality service providers
- Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents
- Serve as a liaison to referring partners, ensuring they are up to date with procedures, have sufficient materials and are encouraged to refer qualified families
- Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365
- Support organization’s In-House Volunteer opportunity through collaboration with Volunteer Engagement Manager to lead recruitment, training, scheduling, and retention of volunteers
- Assist with conducting the Meet and Greet general orientation for volunteers
- Assist with the Keeping Families Close Tour experience through House preparation and hosting tour guests
- Establish a rapport with volunteers including but not limited to In-House, Pet Therapy, Share-A-Meal, and group volunteers. Maintaining contact via phone calls, e-mail, and mail to retain and nurture volunteer commitments
- Attend and engage monthly with quarterly roundtable, House Team, Operations, and All-Teams Meetings
- Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
