Assistant House Manager

Salt Lake County • Salt Lake City, UT

3d

About The Position

JOB SUMMARY: The Assistant House Manager ensures that patrons are safe and satisfied with their experience and works to support the smooth operation of house staff. The Assistant House Manager is responsible for the maintenance and management of equipment to ensure a successful and safe event. The Assistant House Manager represents Arts & Culture, ensuring a welcoming & inclusive theatre environment for all patrons and volunteers.

Requirements

• Two (2) years of closely related customer service experience.
• Ability to perform physical activities, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling materials.
• Ability to lift 40 lbs repetitively.
• Ability to stand for long periods of time, up to the duration of a shift.
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress.
• Comfortable answering usher and patron questions and patient to resolve issues.
• This position requires employees' flexibility for Nights, Weekends, and holidays.

Nice To Haves

• Theater or venue experience a plus.
• Preference will be given to applicants with prior supervisory experience.

Responsibilities

• Provide excellent customer service, assisting patrons while enforcing all venue policies.
• Aid our patrons with accessibility needs. i.e., wheelchair assistance, ALD distribution, bariatric/in-fill chair placement.
• Oversee and mentor volunteer ushers to ensure they are successfully completing all assigned duties.
• Responsible for on-site equipment, troubleshooting as needed.
• Responsible for program/playbill distribution and organization.
• Monitor physical surroundings prior to and throughout events for safety, cleanliness, and functionality.
• Act as Assistant for the House Manager, report all issues and concerns.
• Assist in the event of an emergency/evacuation.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees