Assistant Hotel Manager (35252)

Agua Caliente Casinos•Rancho Mirage, CA

1d•Onsite

About The Position

Manages a variety of general office activities by performing the following duties personally or through subordinate Supervisors. Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payroll, personnel, information management, filing systems, requisition of supplies, and other clerical services. Maximizes office productivity through proficient use of appropriate software application. Monitor and analyze room inventory to maximize occupancy and increase average rate. Answer the telephones using appropriate greeting. Process guest telephone request in a timely manner, Assign reservation based on the Resort availability and guest preference. Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language. Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Requirements

High School Diploma/G.E.D.
3 years related experience and/or training: or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Provide excellent guest service to both guest and internal clients.
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
Must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift.
Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
Sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Responsibilities

Manages a variety of general office activities.
Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payroll, personnel, information management, filing systems, requisition of supplies, and other clerical services.
Maximizes office productivity through proficient use of appropriate software application.
Monitors and analyzes room inventory to maximize occupancy and increase average rate.
Answers the telephones using appropriate greeting.
Processes guest telephone requests in a timely manner.
Assigns reservations based on the Resort availability and guest preference.
Greets customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, and uses positive body language.
Computes bill, collects payment, and makes changes for guests.
Verifies and imprints credit card for authorization using VISA NET.
Carries out responsibilities in accordance with the organizations policies and procedures.
Assists to train Guest Representatives in taking reservations and operating computer terminals and printers to store and receive reservation data.