Assistant Manager - Hotel

Ace Careers Website•Rancho Mirage, CA

5d•$25 - $28

About The Position

As an assistant hotel operations manager, you will be responsible for assisting all aspects of the valet drive’s daily operations to ensure a seamless guest experience. You will assist with the management of a team of valet parking attendants and work closely with other departments within the hotel to ensure high standards of service and guest satisfaction. You will also uphold the company’s core values by carrying out the following responsibilities: Accountability Assist with the management of day-to-day valet operations, ensuring adherence to established procedures and standards. Assist with the planning of personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations. Assist with implementing operational procedures to optimize efficiency and customer service. Recruit, hire, train, and schedule valet attendants and support staff. Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations. Promote a culture of professionalism, accountability, and exceptional customer service among the team. Assist with maintaining a safe environment for both employees and guests, including vehicle safety and traffic control. Assist with the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage. Assist with ensuring the cleanliness and appearance of the valet parking area. Profitability Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs. Assist with identifying opportunities for revenue growth through promotions, pricing strategies, or additional services. Assist with tracking key performance metrics related to operational efficiency, customer service, and financial performance. Accountable for meeting or exceeding established performance targets. Exceptional Service Assist with training and motivating valet staff to provide exceptional customer service. Address customer inquiries, concerns, and complaints in a professional and timely manner. Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively. Communication Foster clear and open communication within the valet team and with other departments. Assist with coordinating with hotel management to ensure a seamless guest experience. In the absence of the Manager, conduct meetings with staff to relay important information and gather input. Family Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff. Assist team member development.

Requirements

Bachelor’s degree or equivalent education and experience.
Minimum 3 years of parking or hospitality management experience.
Demonstrated experience leading a high-end customer facing parking or Valet program.
Strong leadership and management skills a must.
Excellent communication and interpersonal abilities.
Physical ability to lift heavy items (50 lbs).

Nice To Haves

Financial acumen is a plus.

Responsibilities

Assist with the management of day-to-day valet operations, ensuring adherence to established procedures and standards.
Assist with the planning of personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
Assist with implementing operational procedures to optimize efficiency and customer service.
Recruit, hire, train, and schedule valet attendants and support staff.
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
Promote a culture of professionalism, accountability, and exceptional customer service among the team.
Assist with maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
Assist with the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
Assist with ensuring the cleanliness and appearance of the valet parking area.
Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs.
Assist with identifying opportunities for revenue growth through promotions, pricing strategies, or additional services.
Assist with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
Accountable for meeting or exceeding established performance targets.
Assist with training and motivating valet staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
Foster clear and open communication within the valet team and with other departments.
Assist with coordinating with hotel management to ensure a seamless guest experience.
In the absence of the Manager, conduct meetings with staff to relay important information and gather input.
Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
Assist team member development.