Assistant Hospital Manager

Ethos Veterinary Health • Lebanon, NH

11d • $75,000 - $85,000 • Onsite

About The Position

Small Animal Veterinary Emergency & Specialty (SAVES) is seeking an Assistant Hospital Manager to join our leadership team in Lebanon, NH. This full-time leadership opportunity is designed for an experienced manager ready to grow their career while helping lead the day-to-day operations, people, and performance of a fast-paced emergency and specialty veterinary hospital.

Working closely with the Hospital Manager and Medical Director, the Assistant Hospital Manager will support hospital operations, develop strong teams, improve workflows, and help create an environment where employees can do their best work and patients receive exceptional care.

Requirements

• Minimum of 3 years of progressive leadership or management experience.
• Demonstrated experience supervising multiple teams or departments.
• Strong communication, organizational, critical-thinking, decision-making, and conflict-resolution skills.
• Ability to prioritize multiple responsibilities and remain calm and solutions-oriented in a fast-paced emergency environment.
• Experience coaching, mentoring, and developing employees and emerging leaders.
• Proficiency with Microsoft Office and hospital management software.
• Fluent English speaking and reading skills required.

Nice To Haves

• Veterinary medicine leadership experience strongly preferred.
• Emergency or specialty veterinary hospital experience strongly preferred.
• Bachelor's degree in Business Administration, Healthcare Administration, Veterinary Technology, Management, or a related field preferred; equivalent leadership experience will be considered.
• CVT/LVT/RVT certification or equivalent clinical experience is a plus.
• Experience with budgeting, financial reporting, operational analytics, compliance, organizational change, or quality improvement is a plus.
• Knowledge of OSHA, DEA, controlled substance regulations, and veterinary compliance requirements is a plus.

Responsibilities

• Support the day-to-day operations of a 24/7 emergency and specialty veterinary hospital, helping ensure efficient patient and client flow across departments.
• Partner with department supervisors to manage staffing, scheduling, labor utilization, and changing operational needs.
• Coach, mentor, and develop supervisors, team members, and emerging leaders while supporting a collaborative and accountable workplace culture.
• Participate in recruitment, candidate interviews, onboarding, employee development, performance management, and engagement initiatives.
• Monitor hospital operations across shifts and work with department leaders to address operational challenges in real time.
• Champion an exceptional client experience and assist with client concerns and service recovery when needed.
• Support workforce planning by monitoring staffing levels, overtime, productivity, and labor trends.
• Participate in reviewing hospital performance, financial reports, operational metrics, labor expenses, and key performance indicators.
• Support inventory management, cost-control initiatives, and responsible use of hospital resources.
• Help ensure compliance with OSHA, DEA, controlled substance regulations, hospital policies, safety requirements, and applicable federal, state, and local regulations.
• Identify opportunities to improve hospital workflows, efficiency, quality, communication, and consistency.
• Lead and participate in process improvement, technology implementation, strategic projects, and organizational change initiatives.
• Help maintain a safe, organized, functional, and professional hospital environment, including facility and equipment readiness.
• Collaborate closely with the Hospital Manager, Medical Director, department supervisors, veterinarians, veterinary technicians, and support teams.
• Progressively assume greater responsibility for hospital operations, facility oversight, financial management, strategic planning, and organizational leadership.
• Exercise sound independent judgment in daily hospital operations and provide leadership on behalf of the Hospital Manager when appropriate.

Benefits

• Continuing Education + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Education Discounts
• Professional Development Assistance
• PTO
• Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level