Assistant Hospital Manager, Veterinary
Ethos Veterinary Health•Woburn, MA
•$85,000•Onsite
About The Position
Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Medicine Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital. As the Assistant Hospital Services Manager for Medicine Services, you’ll provide operational and clinical oversight of our Internal Medicine, Cardiology, Oncology, and Ophthalmology teams while partnering closely with doctors, technicians, supervisors, and hospital leadership to create a collaborative environment focused on exceptional patient care.
Requirements
- 5+ years of veterinary industry experience required
- 1+ years of supervisory or leadership experience required
- Experience supporting hospital operations, staffing, workflow coordination, and team development
- Strong leadership, organization, communication, and problem-solving skills
- Ability to support teams in a fast-paced emergency and specialty animal hospital environment
- Collaborative leadership style with a focus on team engagement and patient care excellence
- Fluent English speaking and reading skills required
Nice To Haves
- Veterinary operations experience preferred
- Understanding of advanced inpatient care operations and centralized patient care models preferred
Responsibilities
- Support daily operations, patient care standards, and team success across our Medicine departments.
- Provide operational and clinical oversight of Medicine Services.
- Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care.
- Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation.
- Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support.
- Support centralized patient care operations while managing labor within budget expectations.
- Coordinate patient management between Medicine, Emergency, Critical Care, Surgery, and Anesthesia.
- Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols.
- Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed.
- Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant.
- Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance.
- Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care.
- Support onboarding, training, mentoring, and development of inpatient technicians and support staff.
- Promote a collaborative team environment focused on communication, accountability, and exceptional patient care.
- Participate in recruitment, interviewing, scheduling, performance management, and team development processes.
- Assist with departmental meetings, operational planning, and process improvement initiatives.
- Facilitate communication between hospital departments to support seamless patient transitions.
- Resolve payroll matters, report Workers’ Compensation claims, and complete administrative duties as assigned.
Benefits
- Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
- CVT/LVT/RVT license reimbursement
- RECOVER Training for advanced CPR skills
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- Starting 3 weeks vacation + Sick Time
- Employee Referral Bonuses
- Employee Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
