Assistant Home Shopping Manager

Albertsons Companies • Texarkana, TX

9d

About The Position

Key Accountabilities E‑Commerce Operations Management
Oversee daily E‑Commerce operations and overall picker performance.
Ensure high‑quality product selection, including fresh produce and in‑code items.
Verify customer orders are picked accurately, staged correctly, and ready for on‑time delivery.
Audit order accuracy and completion rates.
Achieve and maintain a minimum productivity standard of 90 picks per hour.
In‑Stock Management & Product Availability
Partner with Store Director, department heads, the receiver, vendors, and Operations Managers to ensure product availability.
Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
Forecast and manage future item demand.
Participate in weekly Store Director and department manager meetings.
Meet key fulfillment targets, including:
97% in‑stock shopping fulfillment
Less than 3% out‑of‑stocks
0% missing items
Collaborate with drivers and observe shopper workflows to ensure best practices are followed.
People Leadership
Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
Schedule shoppers to support productivity, efficiency, and service expectations.
Customer Experience
Proactively manage customer communication: respond to calls promptly and reach out as needed.
Process customer refunds in a timely manner.
Deliver exceptional service for drive‑up customers and contracted delivery agents.
Asset & Equipment Control
Manage all E‑Commerce assets, equipment, and undelivered product to ensure accountability and compliance.
Systems & Reporting
Use current computer applications to manage orders, communicate business directives, analyze data, and review operational reporting.

Responsibilities

• Oversee daily E‑Commerce operations and overall picker performance.
• Ensure high‑quality product selection, including fresh produce and in‑code items.
• Verify customer orders are picked accurately, staged correctly, and ready for on‑time delivery.
• Audit order accuracy and completion rates.
• Achieve and maintain a minimum productivity standard of 90 picks per hour.
• Partner with Store Director, department heads, the receiver, vendors, and Operations Managers to ensure product availability.
• Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
• Forecast and manage future item demand.
• Participate in weekly Store Director and department manager meetings.
• Meet key fulfillment targets, including: 97% in‑stock shopping fulfillment, Less than 3% out‑of‑stocks, 0% missing items
• Collaborate with drivers and observe shopper workflows to ensure best practices are followed.
• Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
• Schedule shoppers to support productivity, efficiency, and service expectations.
• Proactively manage customer communication: respond to calls promptly and reach out as needed.
• Process customer refunds in a timely manner.
• Deliver exceptional service for drive‑up customers and contracted delivery agents.
• Manage all E‑Commerce assets, equipment, and undelivered product to ensure accountability and compliance.
• Use current computer applications to manage orders, communicate business directives, analyze data, and review operational reporting.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed