Home Shopping Manager

Albertsons Companies•Hammond, LA

About The Position

Are you ready to lead a high‑performing home shopping team in a dynamic organization on the cutting edge of the grocery service business? Do you want to be part of an innovative, fast‑growing online and digital operation? Are you energized by a fast‑paced environment where you can make a real impact? Are you a natural leader ready to guide a team of dedicated associates? As a Home Shopping Department Manager, you will be responsible for selecting customer products, managing people and processes, and delivering an exceptional online shopping experience. From choosing the highest‑quality produce to ensuring on‑time order readiness, you will lead a team of 15–30 associates to pick, stage, load, and deliver online grocery orders. This leader must be able to multitask, solve problems quickly, and maintain an unwavering commitment to customer service while driving E‑Commerce growth and meeting key performance targets. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

Manage day‑to‑day E‑Commerce operations and shopper productivity.
Ensure high‑quality produce and in‑code products are selected for every order.
Ensure customer orders are accurately picked, staged, and ready for delivery on time.
Audit order accuracy and completion regularly.
Achieve and maintain a minimum productivity rate of 90 picks per hour.
Lead, coach, and develop team members to meet performance goals.
Partner with Store Director, department heads, receivers, vendors, and Operations Managers to ensure product availability.
Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
Forecast and manage future item demand.
Achieve key stock metrics:
97% in‑stock fulfillment
Less than 3% out‑of‑stocks
Zero missing items
Participate in weekly Store Director and department manager meetings.
Work with drivers and observe shoppers to ensure adherence to best practices.
Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage team members.
Schedule shoppers effectively to meet productivity and service expectations.
Maintain a positive, inclusive, and performance‑driven team culture.
Proactively manage customer contact by responding to calls and reaching out when needed.
Process customer refunds promptly and accurately.
Ensure every interaction contributes to a consistent, exceptional customer experience.
Use current computer applications to manage orders, communicate directives, and complete reporting tasks.
Manage eCommerce assets, equipment, and all undelivered product.
Perform services for drive‑up customers and coordinate efficiently with delivery partners.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.