Home Shopping Manager

Albertsons Companies•Dallas, TX

About The Position

Are you ready to lead a high‑performing home shopping team in a dynamic organization at the forefront of the grocery service business? Do you want to be part of an innovative online and digital operation? Do you thrive in a fast‑paced environment where you can make a real impact? Are you a natural leader ready to guide a team of dedicated associates? As a Home Shopping Department Manager, you will be responsible for selecting customer products and managing the people, processes, and tools that create an exceptional online shopping experience. From selecting premium produce to ensuring on‑time order readiness, you will lead a team of 15–30 associates responsible for picking, staging, loading, and delivering online grocery orders. This role requires a leader who can multitask, solve problems quickly, and maintain a steady focus on delivering outstanding customer service while driving E‑Commerce growth and meeting key performance goals. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

Customer service and retail experience preferred.
Experience working with and leading teams.

Responsibilities

Manage day‑to‑day E‑Commerce operations and overall picker performance.
Ensure high‑quality produce and in‑code products are selected.
Ensure all customer orders are accurately picked, staged, and prepared for on‑time delivery.
Audit orders for accuracy and completeness.
Achieve a minimum productivity rate of 90 picks per hour, ensuring staff performance meets expectations.
Partner with Store Director, department heads, receivers, vendors, and Operations Managers to ensure product availability.
Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
Monitor and manage future item demand.
Participate in weekly Store Director and department manager meetings.
Meet critical performance targets: 97% in‑stock fulfillment, Less than 3% out‑of‑stocks, Zero missing items
Partner with drivers and observe shoppers to ensure best practices are being followed.
Collaborate with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage team members.
Schedule shoppers effectively to support efficiency, productivity, and service needs.
Build a performance‑driven, supportive, and engaged team environment.
Proactively manage customer contact, including responding to inquiries and conducting outreach when needed.
Process customer refunds promptly and accurately.
Ensure every touchpoint contributes to a positive and consistent customer experience.
Use current computer applications to manage orders, communicate directives, and complete reporting.
Manage E‑Commerce assets, equipment, and any undelivered product.
Perform services for drive‑up customers and assist delivery agents partnering with the E‑Commerce program.