Assistant Home Shopping Manager

Albertsons Companies•Argyle, TX

10d

About The Position

Are you ready to support a high‑performing home shopping team within a fast‑paced, innovative organization at the forefront of digital grocery services? Do you enjoy being part of an on‑line business that blends technology, customer service, and operational excellence? Are you a natural problem solver who can support a diverse team of dedicated associates? As an Assistant Home Shopping Department Leader, you will play a key role in supporting daily operations, ensuring accurate order fulfillment, and contributing to an exceptional customer experience. From selecting the freshest products to ensuring on‑time staging and delivery, you will help guide a team of 15 to 30 associates in picking, staging, loading, and preparing online grocery orders. You will assist the Department Manager in driving performance, supporting associate development, ensuring smooth operational flow, and maintaining high standards of customer service. This role requires the ability to multi‑task, stay organized, solve problems quickly, and keep the customer experience at the center of every decision. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Requirements

This role requires the ability to multi‑task, stay organized, solve problems quickly, and keep the customer experience at the center of every decision.

Responsibilities

Support day‑to‑day E‑Commerce operations and monitor picker performance.
Ensure high‑quality, in‑code products are selected for every order.
Assist in auditing order accuracy, staging processes, and on‑time completion.
Support productivity standards, including achieving and helping associates reach a minimum of 90 picks per hour.
Partner with store teams—including the Store Director, department heads, receivers, vendors, and Operations Managers—to ensure optimal product availability.
Assist in managing the re‑shop process to reduce out‑of‑stocks and substitutions.
Monitor and support achievement of key targets: 97% in‑stock fulfillment, Less than 3% out‑of‑stocks, Zero missing items
Observe shoppers and collaborate with drivers to reinforce best practices.
Support interviewing, hiring, onboarding, coaching, mentoring, and performance management of the Home Shopping team.
Assist with scheduling associates to meet operational needs and efficiency targets.
Help identify team members with strong potential for growth and advancement.
Assist in managing customer contact, including responding to calls and proactively reaching out when needed.
Ensure timely processing of customer refunds and resolution of service issues.
Contribute to a consistent, positive customer experience across all channels.
Assist in managing E‑Commerce equipment, tools, and undelivered product.
Ensure work areas, carts, staging zones, and equipment are properly maintained and organized.
Uphold standards for food safety, product temperature control, and proper handling.
Use current computer applications to help manage orders, communicate business updates, and support reporting needs.
Assist the Department Manager with reviewing metrics, trends, and performance indicators to support business decisions.
Support services for drive‑up customers and assist delivery partners as needed.
Ensure seamless coordination between pickers, stagers, and delivery agents to uphold service standards.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.