Assistant Home Shopping Manager

Albertsons • Colleyville, TX

5d

About The Position

Are you ready to lead a high‑performing Home Shopping team in a fast‑paced, customer‑focused environment? Are you excited about supporting a growing digital business on the cutting edge of online grocery service? As a Home Shopping Department Manager, you will guide a team of dedicated associates to deliver a seamless, accurate, and exceptional customer experience from order selection to delivery. This role requires a dynamic leader who can multi‑task, problem‑solve in real time, and maintain unwavering attention to customer service while driving operational excellence and sales results.

Responsibilities

• Oversee day‑to‑day Home Shopping operations, ensuring customer orders are picked, staged, loaded, and delivered accurately and on schedule.
• Ensure associates select high‑quality, in‑code products.
• Audit order accuracy and completion to maintain exceptional service standards.
• Achieve performance benchmarks, including a minimum of 90 picks per hour , and coach associates to meet or exceed these standards.
• Partner with Store Director, department managers, receiver, vendors, and Operations Managers to maintain product availability.
• Manage re‑shop processes to minimize substitutions and out‑of‑stocks.
• Achieve operational targets: 97% in‑stock fulfillment <3% out‑of‑stocks 0% missing items
• Monitor future item demand and ensure efficient product flow.
• Observe shoppers and collaborate with drivers to reinforce best practices.
• Partner with Store Director and Operations Manager to interview, hire, train, coach, and mentor department associates.
• Lead a team of 15–30 employees , ensuring clear expectations, consistent performance, and strong engagement.
• Schedule shoppers effectively to meet productivity, service, and labor goals.
• Respond to customer calls promptly and professionally, addressing concerns and resolving issues with urgency.
• Proactively reach out to customers when needed to ensure satisfaction.
• Process customer refunds accurately and in a timely manner.
• Ensure the entire Home Shopping process reflects a consistent, positive customer experience.
• Manage all Home Shopping assets, equipment, and undelivered product.
• Ensure proper use of computer systems and digital applications to manage orders, communication, reporting, and operational workflows.
• Support drive‑up and delivery partner interactions to ensure smooth handoff processes.
• Partner with leadership in weekly Store Director and department manager meetings.
• Communicate business updates, department performance, and opportunities to associates.
• Maintain accurate reporting and documentation related to Home Shopping operations.
• Drive e‑commerce sales growth by promoting efficiency, product accuracy, and best-in-class service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed