Assistant Home Shopping Manager

Albertsons Companies • Colleyville, TX

5d

About The Position

Are you ready to lead a high‑performing Home Shopping team in a fast‑paced, customer‑focused environment? Are you excited about supporting a growing digital business on the cutting edge of online grocery service? As a Home Shopping Department Manager, you will guide a team of dedicated associates to deliver a seamless, accurate, and exceptional customer experience from order selection to delivery.
This role requires a dynamic leader who can multi‑task, problem‑solve in real time, and maintain unwavering attention to customer service while driving operational excellence and sales results.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

• This role requires a dynamic leader who can multi‑task, problem‑solve in real time, and maintain unwavering attention to customer service while driving operational excellence and sales results.

Responsibilities

• Oversee day‑to‑day Home Shopping operations, ensuring customer orders are picked, staged, loaded, and delivered accurately and on schedule.
• Ensure associates select high‑quality, in‑code products.
• Audit order accuracy and completion to maintain exceptional service standards.
• Achieve performance benchmarks, including a minimum of 90 picks per hour, and coach associates to meet or exceed these standards.
• Partner with Store Director, department managers, receiver, vendors, and Operations Managers to maintain product availability.
• Manage re‑shop processes to minimize substitutions and out‑of‑stocks.
• Achieve operational targets: 97% in‑stock fulfillment <3% out‑of‑stocks 0% missing items
• Monitor future item demand and ensure efficient product flow.
• Observe shoppers and collaborate with drivers to reinforce best practices.
• Partner with Store Director and Operations Manager to interview, hire, train, coach, and mentor department associates.
• Lead a team of 15–30 employees, ensuring clear expectations, consistent performance, and strong engagement.
• Schedule shoppers effectively to meet productivity, service, and labor goals.
• Respond to customer calls promptly and professionally, addressing concerns and resolving issues with urgency.
• Proactively reach out to customers when needed to ensure satisfaction.
• Process customer refunds accurately and in a timely manner.
• Ensure the entire Home Shopping process reflects a consistent, positive customer experience.
• Manage all Home Shopping assets, equipment, and undelivered product.
• Ensure proper use of computer systems and digital applications to manage orders, communication, reporting, and operational workflows.
• Support drive‑up and delivery partner interactions to ensure smooth handoff processes.
• Partner with leadership in weekly Store Director and department manager meetings.
• Communicate business updates, department performance, and opportunities to associates.
• Maintain accurate reporting and documentation related to Home Shopping operations.
• Drive e‑commerce sales growth by promoting efficiency, product accuracy, and best‑in‑class service.

Benefits

• benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.
• Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed