Home Shopping Manager

Albertsons Companies•Round Rock, TX

17h

About The Position

Are you ready to lead a Home Shopping team in a dynamic organization at the forefront of online grocery service? Do you thrive in a fast‑paced, digital environment where you can make a meaningful impact? Are you a natural leader who excels at motivating and managing high‑performing teams? As a Home Shopping Department Manager, you will oversee the full lifecycle of the online grocery fulfillment process—from selecting the highest‑quality products to ensuring on‑time delivery. You will lead a team of 15 to 30 associates responsible for picking, staging, loading, and delivering customer orders. This position requires a highly engaged, multitasking leader who can quickly solve problems, maintain exceptional customer service standards, and drive strong operational performance. You will play a critical role in growing E‑Commerce sales, meeting key metrics, and ensuring consistent, positive customer experiences. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Responsibilities

Manage day‑to‑day E‑Commerce operations and oversight of picker performance.
Ensure high‑quality selection of produce and in‑code product.
Verify that all customer orders are accurately picked, staged, and prepared for on‑time delivery.
Audit order completion and accuracy regularly.
Achieve and maintain E‑Commerce performance expectations, including:
Minimum 90 picks per hour
97% in‑stock fulfillment
Less than 3% out‑of‑stocks
Zero missing items
Observe picker and driver practices to ensure adherence to operational standards and best practices.
Collaborate closely with Store Directors, department managers, receivers, vendors, and Operations Managers to ensure product availability and freshness.
Manage the re‑shop process to reduce out‑of‑stocks and minimize substitutions.
Monitor future item demand and adjust needs accordingly.
Attend weekly Store Director and department manager meetings to ensure alignment and performance accountability.
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage E‑Commerce associates.
Provide ongoing coaching to ensure consistent performance and service excellence.
Schedule team members to meet efficiency and productivity expectations.
Proactively manage customer interactions, including inbound calls, follow‑up communications, and escalations.
Resolve service concerns promptly and process customer refunds in a timely manner.
Ensure every order reflects a superior customer experience from selection to delivery.
Manage all E‑Commerce assets, equipment, supplies, and undelivered product.
Oversee the organization, cleanliness, and readiness of E‑Commerce staging and storage areas.
Use company computer applications and E‑Commerce platforms to manage orders, communicate directives, and review performance reports.
Perform customer pick‑up services (Drive Up & Go) and support delivery partners as needed.