Assistant Health Center Manager (AHCM) - Park Hill, CO

Planned Parenthood of the Rocky Mountains•Denver, CO

About The Position

The Assistant Health Center Manager (AHCM) supports the Health Center Manager and nearby sites within the Pod with operational oversight and day-to-day tasks. The position provides direct clinical triage, patient education, and follow-up in support of abortion care, and participates in abortion services, including coordinating referrals, scheduling visits, providing education and counseling, and contributing to care. The AHCM performs applicable Health Center Assistant responsibilities, which may include front desk, laboratory, billing verification, back-office, and opening and closing duties. The role monitors patient flow, service quality, operational metrics, regulatory compliance, inventory, and supplies; supports staff training and house-wide initiatives; and helps improve health center performance. When delegated by the Health Center Manager, the AHCM supervises clinical and administrative staff, supports scheduling and staffing, assists with recruitment and staff development, and serves as Manager on Duty during the manager’s absence. The schedule listed is Wednesday through Friday, 8 a.m.–6 p.m., and Saturday, 8 a.m.–3 p.m. Candidates should be able to work a flexible schedule that may include weekdays, evenings, weekends, and holidays as needed. Compensation is based on related professional experience. The full salary range is $29.26–$37.07 per hour; the budgeted hiring range for new hires is $25.28–$27.74 per hour.

Requirements

High school diploma or equivalent.
Previous experience with Planned Parenthood as a Health Center Assistant (HCA) or related health care leadership experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Strong leadership and supervisory attributes.
Ability to adapt and function well in an ever-changing environment.
Ability to cultivate and maintain a team culture aligned with In This Together Values and Services Standards.
Critical thinking and solution-focused, proactive problem-solving ability.
Ability to work autonomously and as part of a team.
Willingness to work with people of all backgrounds, races, and creeds.
Aptitude for learning and maintaining regulatory compliance.
Ability to identify opportunities and implement or improve processes.
Excellent time management skills.
BLS certification required within three months of hire; in-house training is provided.
Ability to work a flexible schedule that may include weekdays, evenings, weekends, and holidays as needed.
Health center, patient-facing, or community-facing employees must have a COVID-19 vaccine or wear a mask at all times beginning November 1; proof must be uploaded upon hire and before the start date.
Employees working directly with patients or the community, or in a health center, must have a flu shot or wear a mask during patient or community contact or while in the health center from October 1 through April 30 each year; proof must be uploaded upon hire.
Background check required.

Responsibilities

Support the Health Center Manager and surrounding sites within the Pod with operational oversight and tasks as needed.
Assist with behavior escalations, suspicious encounters, and reportable abuse; identify events requiring incident reports and complete reports when indicated.
Proactively identify and solve problems.
Perform applicable Health Center Assistant duties, including front desk, laboratory, billing verification, back-office, and opening and closing duties.
Monitor health center flow using patient-centered care strategies to support quality care, timely appointments, minimized distractions, efficient processes, and engaged staff.
Review health center performance metrics through the marketplace dashboard and support performance improvement based on the manager’s direction and Key Performance Indicator goals.
Partner with the Health Center Manager to maintain operational and regulatory compliance by confirming staff follow protocols, conducting audits, identifying non-compliance, and taking corrective action.
Recognize compliance risks and notify the Health Center Manager with suggestions for maintaining compliance.
Conduct monthly inventory counts and submit them to accounting on time; maintain supply stocks according to policy and procedure.
Support the Health Center Assistant training program as directed by Learning & Development and the Health Center Manager.
Promote house-wide initiatives, goals, and policies.
Participate in abortion services, including coordinating referrals, scheduling visits, providing education and counseling, and contributing to care.
Directly supervise CMAs, PMAs, and HCAs when delegated by the Health Center Manager.
Assist the Health Center Manager in facilitating staff meetings; orient staff traveling to the health center and assist with supervision of Pod staff in coordination with the manager.
Serve as Manager on Duty during the Health Center Manager’s absence.
Create or assist with staff schedules to ensure appropriate coverage for each shift.
Coordinate with Human Resources when staff need a leave of absence or request an accommodation.
Review and authorize timesheets and time-off requests according to company and collective bargaining agreement policies when delegated.
Assist with recruitment, onboarding, training, transfers, and staff exits.
Support policy and procedure implementation and adherence, and take disciplinary action in coordination with the Health Center Manager when delegated.
Model and coach communication and workplace culture consistent with In This Together Values, Services Standards, and the REACT model.
Motivate employees and maintain focus on the organization’s mission and business.
Identify and mitigate employment-law risks, including discrimination and harassment, in collaboration with the Health Center Manager and Human Resources.
Review and analyze employment data, including engagement and turnover, and propose and implement changes.
Perform other duties as assigned.