Assistant Head Teller

Delta Community Credit Union•Atlanta, GA

6d•Onsite

About The Position

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Assistant Head Teller reports to the Branch Manager and will assume all vault operational duties in the absence of the Head Teller. They will serve as acting manager in the absence of the Branch Manager, Assistant Branch manager and Head Teller. They will ensure that staff is trained and complies with all regulatory and security policy and procedures. The Assistant Head Teller will evaluate Tellers performance, outages and attendance. They will monitor OT. They will establish effective employee relations and morale. The Assistant Head Teller uncovers members’ needs and makes appropriate referrals. They ensure that all Tellers are aware of, and participating in, achievement of sales and service goals. They will assist the Head Teller with the mentoring and coaching of the Teller team. The Assistant Head Teller will hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services and to present general information. They will also assist with handling complex and escalated issues. Practices safety-conscious behaviors in all operational processes and procedures.

Requirements

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
High school diploma or equivalent.
2+ years of teller and/or cash handling experience.
1+ years of customer service and/or sales experience.
1+ years’ credit union or financial services industry experience.
Ability to perform mathematical calculations and work accurately with numbers.
Strong leadership, problem solving, technical, analytical, mathematical, organization, decision making and administrative skills.
Be capable of handling multiple tasks simultaneously.
Comfortable working with little to no supervision in fast-paced environment.
Proficient in Microsoft Word, Excel and other bank related applications that are critical to our operation.
Sit/stand approximately 8 hours a day.
Willing to work on weekends, extended hours during the week, attend meetings and training after normal hours of branch operations.
Must be able to lift/carry push up to 50 pounds.
Must be flexible in relieving multiple branch offices.
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Possess good written and oral communication skills.
Must have excellent interpersonal skills.
Must have the ability to uncover referral opportunities and provide strong leadership skills.

Nice To Haves

Bachelor’s Degree in Business or related field.
2+ years’ branch operations knowledge with teller experience.
1+ years with operations management/supervisory experience.

Responsibilities

Assume all vault operational duties in the absence of the Head Teller.
Serve as acting manager in the absence of the Branch Manager, Assistant Branch manager and Head Teller.
Ensure that staff is trained and complies with all regulatory and security policy and procedures.
Evaluate Tellers performance, outages and attendance.
Monitor OT.
Establish effective employee relations and morale.
Uncover members’ needs and make appropriate referrals.
Ensure that all Tellers are aware of, and participating in, achievement of sales and service goals.
Assist the Head Teller with the mentoring and coaching of the Teller team.
Hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.
Assist with handling complex and escalated issues.
Practices safety-conscious behaviors in all operational processes and procedures.
Cash Forecasting/Just-In-Time deliveries
Cash Shipments/Cash Receiving and recordings
Order and balance negotiable instruments
Responsible for overrides and check approvals when necessary
Order and balance card stock in absence of Head Teller
Electronically Scan checks to Federal Reserve Bank for collection (Check 21)
Research posting errors
Perform and enforce dual control functions
Perform audits according to Delta Community’s policies & guidelines
Daily ATM and Night depository balancing
Process teller duties, deposits, withdrawals, payments and balancing
Process Shared Branching deposits, withdrawals, loan payments and mortgage payments
Manage and follow forecast budget for ordering branch supplies in absence of Head Teller
Operate Cash Dispense Machines and Cash Recycling Machines
Create a connection and develop rapport with members’ to uncover products and solutions that benefit them
Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier
Identify member needs by recommending products and services

Benefits

Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services