Head Teller

Members 1st Federal Credit Union•Harrisburg, PA

6d•Onsite

About The Position

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Requirements

Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Strong organizational and time management skills
Robust financial, problem solving and analytical skills
Familiarity with PCs and applicable software
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
3-5 years of related experience
0-1 years of leadership/management experience

Nice To Haves

Cross-trained to provide a full range of new accounts, lending, account maintenance/review and support services.

Responsibilities

Supervises the daily operational activities of the branch teller staff and is responsible for ensuring accuracy and high levels of member satisfaction.
Prepares, coordinates, and monitors various needs within the branch, including record reconciliation, reports, teller work schedules, and branch cash needs.
Develops, motivates, and retains qualified staff.
Ensures adherence to compliance, policy, and procedure.
Participates in opening and closing branch procedures.
Selects qualified candidates.
Coaches and reviews teller work to foster a team environment.
Trains other staff on general job duties and sales techniques.
Contributes to sales goal attainment for department and organization goals by identifying and educating members on product and service needs through meaningful conversations.
Fills the Teller role when needed.
Provides coverage for other departments and/or functions as needed.